| It was more than a year ago that <a href="http://orweblog.oclc.org/archives/000540.html" title="Lorcan Dempsey's weblog: Eat your spinach, it's good for you ...">Lorcan Dempsey</a> pointed out this bit from <a href="http://chronicle.com/prm/weekly/v51/i18/18b01301.htm">The Chronicle</a>: <blockquote>Librarians should not assume that college students welcome their help in doing research online. The typical freshman assumes that she is already an expert user of the Internet, and her daily experience leads her to believe that she can get what she wants online without having to undergo a training program. Indeed, if she were to use her library's Web site, with its dozens of user interfaces, search protocols, and limitations, she might with some justification conclude that it is the library, not her, that needs help understanding the nature of electronic information retrieval.</blockquote> » about 300 words
<a href="http://www.flickr.com/photos/search/tags:library%2Creference%2Cinformation%2Csilly/tagmode:all/">These pictures are mostly foolish</a>, but here's a small point: none of us had ever seen a cop pull over a cab -- certainly not a cab with passengers -- before this, so we were all rather curious about why. <a href="http://maps.google.com/maps?f=q&hl=en&q=cambridge,+ma&ll=42.372947,-71.094954&spn=0.004137,0.013518">In front of us</a> stood a question, an example of the many questions we all encounter every day, and it's the kind of question that few of us would ever suggest going to the library to answer. » about 200 words
| I loved <a href="http://www.brandingblog.com/2004/12/monday_morning_.html">this quote</a> from Dave Young <a href="http://maisonbisson.com/blog/post/10914/">when I first found it</a>, and I love it more now: <blockquote>Talk to the customer in the language of the customer about what matters to the customer. Bad advertising is about you, your company, your product or your service. Good advertising is about the customer, and how your product or service will change their world.</blockquote> Read that again, but replace the relevant bits with “user” or “patron” and “your library” or “your databases.” The point of all this in a post from Jessamyn about <a href="http://www.librarian.net/stax/1679" title="understanding what users understand">understanding what users understand</a>. » about 300 words
Yahoo's Tom Coats was of seven star speakers at <a href="http://www.carsonworkshops.com/">Carson Workshops</a>' <a href="http://www.carsonworkshops.com/summit/">Future of Web Apps Summit</a> last month. As usual, <a href="http://blog.ryaneby.com/">Ryan Eby</a> was pretty quick to point out <a href="http://www.plasticbag.org/archives/2006/02/my_future_of_web_apps_slides.shtml">his slides</a> to me, mostly by way of pointing out <a href="http://jeremy.zawodny.com/blog/archives/006323.html" title="Tom's Future of Web Apps, Translated for Product Managers (by Jeremy Zawodny)">Jeremy Zawodny's translation</a> of them. » about 500 words
Users want a rich pool from which to search, simplicity, and satisfaction. One does not have to take a 50-minute instruction session to order from Amazon. Why should libraries continue to be so difficult for our users to master?
— from page 8 of the The University of California Libraries Bibliographic Services Task Force Final Report. I find a new gem every time I look at it.
I prefaced my point about how the standards we choose in libraries isolate us from the larger stream of progress driving development outside libraries with the note that I was sure to get hanged for it. It’s true. I commented that there were over 140,00 registered Amazon API developers and 365 public OpenSearch targets (hey […] » about 1000 words
As with all my other presentations, the my slides tell less than half the story, but I’ve posted them anyway. I’m told the audio was recorded, and there’s a chance that will help explain all this, but until then you’ll have to piece this all together from my previous writings, what little I’m about to […] » about 300 words
I noted Aaron Schmidt‘s points on IM in libraries previously, but what I didn’t say then was how certain I was that popular instant messaging clients like AOL Instant Messenger or Yahoo!’s or Google’s are far superior to the so-called virtual reference products. Why? They’re free, our patrons are comfortable with them, and they work […] » about 400 words
First things first, this thing probably needs a better name, but I’m not up to the task. Got ideas? Post in the comments. For the rest of this, let’s just pretend it’s an interview. What is WPopac? It’s an OPAC — a library catalog, for my readers outside libraries — inside the framework of WordPress, […] » about 1000 words
Anybody who questioned the Pew Internet and American Life report about how teens use the internet and how they expect conversations and interactivity from the online services they use might do well to take a look at this comment on my Chernobyl Tour story: Student Looking for Info that your not give us February 3rd, […] » about 300 words
Ryan Eby speaks with tongue firmly in cheek in this blog post, but his point is well taken. Privacy is serious to us, but we nonetheless make decisions that trade bits of our patrons’ privacy as an operational cost. While we argue about the appropriate time keep backups of our circulation records, we largely accept […] » about 500 words
Lichen pointed me to this Librarian’s Guide to Etiquette post about new technologies: Keep up to date with new technologies that you can co-opt for library use. So what if no one will ever listen to the pod casts of your bibliographic instruction lectures, subscribe to the RSS feeds from your library’s blog, send your […] » about 400 words
Drawing from John Blyberg‘s ILS Customer’s Bill of Rights and The Social Customer Manifesto, Jenny Levine offers this Online Library User Manifesto: I want to have a say, so you need to provide mechanisms for this to happen online. I want to know when something is wrong, and what you’re going to do to […] » about 300 words
We can be forgiven for not noticing, but the world changed not long ago. Sometime after the academics gave up complaining about the apparent commercialization of the internet, and while Wall Street was licking it’s wounds after the first internet boom went bust, the world changed. Around the time we realized that over 200 million […] » about 400 words
A chat with Ryan Eby, also an Edward Tufte fan, elicited this line about another reason we continue to struggle with the design of our catalogs:
data isn’t usable by itself
if it was then the OPAC would just be marc displays
And yesterday I was speaking with Corey Seeman about how to measure and use “popularity” information about catalog items. It got me thinking about Flickr’s interestingness metric, which seems to combine the number of times a photo has been “favorited,” viewed, and commented. In a related fashion, I’ve been looking at ways to track the terms people use to find catalog items and use those to help improve search results. A basic form of this is in the OPAC prototype I demonstrated yesterday.
And all of this has me looking forward to Aaron Krowne’s Quality Metrics presentation at code4lib.
ALA Midwinter IUG SIG Presentation: Designing an OPAC for Web 2.0 update: PDF version with space for notes Web 2.0 and other “2.0” monikers have become loaded terms recently. But as we look back at the world wide web of 1996, there can be little doubt that today’s web is better and more useful. Indeed, […] » about 400 words
Take a look at this editorial by Jerry D. Campbell, CIO and Dean of University Libraries at the University of Southern California: Academic libraries today are complex institutions with multiple roles and a host of related operations and services developed over the years. Yet their fundamental purpose has remained the same: to provide access to […] » about 300 words
In recognition of the divisive and increasingly meaningless nature of x.0 monikers — think library 2.0 and the web 2.0 that inspired it — I’m doing away with them.
When Jeffrey Zeldman speaks with disdain about the AJAX happy nouveaux web application designers and the second internet bubble (and he’s not entirely off-base) and starts claiming he’s moving to Web 3.0, then it’s a pretty clear sign that we should give up on trying to version all this.
Don’t get me wrong, there’s something big going on, but it doesn’t respect version numbers and it isn’t about AJAX or social software. And as much as designers and developers want to take credit, we cant. I’m not the first to say it, but let me repeat it without the baggage of these x.0 monikers: people are making the internet a part of their daily lives and in doing so it is changing us. With or without a label, that’s what we need to talk about.
A while ago I reported on the Pew Internet Project‘s November 2005 report on increased use of search engines. Here’s what I had to say at the time: On an average day, about 94 million American adults use the internet; 77% will use email, 63% will use a search engine. Among all the online activities […] » about 1000 words
I’d be excited just to be a fly on the wall at code4lib, but I’m on a bit of a mission to change the architecture of our library software — to make it more hackable, and make those hacks more sharable — so I had to propose a talk. Title: What Blog Applications Can Teach […] » about 300 words
You don’t like the “2.0” moniker? So what. John Blyberg reminds us that “if we’re arguing over semantics, we’ve been derailed.” And Stephen Abram is said to have cautioned us: “when librarians study something to death, we forget that death was not the original goal.”
My friend Joe Monninger is perhaps a library’s favorite patron. He’s an avid reader who depends on his public library for books and audiobooks and DVDs, and as a writer and professor he depends on the services of the university library. But he doesn’t work in libraries, and though he listens patiently to my work […] » about 1300 words
So, the report was released Monday, and it’s actually titled Perceptions of Libraries and Information Resources (2005), but the part I’m highlighting here is the results of the question that asked users to compare their experiences with search engines against their experiences with libraries. Here’s the quesiton: Satisfaction with the Librarian and the Search Engine […] » about 200 words
I feel a little misrepresented by a post from Talis’ Richard Wallis claiming you don’t need technology for Library 2.0 – but it helps, but the company blog doesn’t allow embedded URLs, so I’m posting my comment here: Richard, please don’t misunderstand me. Technology is the essential infrastructure for Library 2.0. My point was that […] » about 300 words
Rochelle worries that all this Library 2.0 talk is lost on her library. Ross tells us why he hates the Library 2.0 meme and Dan reminds us it’s not about buzzwords. But Michael is getting closest to a point that’s been troubling me for a while: Library 2.0 isn’t about software, it’s about libraries. It’s […] » about 300 words