Communication Technology

Instant Messenger Or Virtual Reference?

I noted Aaron Schmidt‘s points on IM in libraries previously, but what I didn’t say then was how certain I was that popular instant messaging clients like AOL Instant Messenger or Yahoo!’s or Google’s are far superior to the so-called virtual reference products. Why? They’re free, our patrons are comfortable with them, and they work […] » about 400 words

AIM And Changing Modes Of Communication

There’s a bit of discussion of AIM‘s role in personal communications over at Remaining Relevant. I mention it here because I’ve been thinking about this lately.

We’re seeing some great shifts in our modes of communication. Take a look at how “webinar” technologies have changed sales forces. The promise is lower costs and faster response time, but it also challenges our expectations and the skills of the salesperson. Now imagine the generation of kids who are growing up with AIM entering the workforce. Imagine how much more effectively and naturally they’ll be able to communicate remotely (and also imagine how they’ll probably not tolerate today’s mostly one-way “webinars”).

IM will significantly rearrange the communications landscape, even if it may not completely replace any previous mode. My worry is my doubt about my ability to communicate effectively and naturally in the communication mode that is so common to a generation just younger than mine.

My Wife The Technology Dependent Anti-Geek

My wife Sandee cringes at the suggestion that she’s a geek. She writes poetry and teaches English, she cooks fabulous meals and dances all night long. Surely you’re mistaken she’ll say. But she does have a laptop, a digital camera, and an iPod. And she immediately saw the value of having a computer in the […] » about 300 words