Jenny Levine

Jenny Levine’s Online Library User Manifesto

Drawing from John Blyberg‘s ILS Customer’s Bill of Rights and The Social Customer Manifesto, Jenny Levine offers this Online Library User Manifesto: I want to have a say, so you need to provide mechanisms for this to happen online.   I want to know when something is wrong, and what you’re going to do to […] » about 300 words

Two Things To Know About Library 2.0

You don’t like the “2.0” moniker? So what. John Blyberg reminds us that “if we’re arguing over semantics, we’ve been derailed.” And Stephen Abram is said to have cautioned us: “when librarians study something to death, we forget that death was not the original goal.”

Internet, Interactivity, & Youth

Jenny Levine alerted me to the Pew Internet & American Life Project report on teens as both content creators and consumers.

It turns out that teens, and teen girls especially, are highly active online IMing, sharing photos, blogging, reading and commenting on other’s blogs, and gaming. An especially strong trend in this group is the use of web technologies for collaboration. Interactivity, increasingly, is being defined by the teen’s ability to ask questions, comment, or contribute. Take a look at this quote, (found via this BBC report):

These teens would say that the companies that want to provide them entertainment and knowledge should think of their relationship with teens as one where they are in a conversational partnership, rather than in a strict producer-consumer, arms-length relationship.

Jenny calls this the “4Cs,” for conversation, community, commons, and collaboration. Clearly, services that allow those 4Cs are preferred over those that don’t. Competitively, where do you stand? How well have you embraced the 4Cs in your online services.

Jenny’s DRM Scourge

Jenny Levine, over at The Shifted Librarian, is telling the latest chapter in her long-running struggle with DRM. Now, I’ve installed a lot of Windows software in my day, so I feel pretty confident in my ability to double-click on an installation file. However, when I try to install [Yahoo Music Engine], I get three […] » about 300 words

Organizational/Institutional Blogging Done Right

Jenny Levine is talking about an example of The Perfect Library Blog over at The Shifted Librarian.

The posts are written in the first person and in a conversational tone, with the author’s first name to help stress the people in the library. The staff isn’t afraid to note problems with the new catalog, the web site, or anything else. Full transparency — nice. You can feel the level of trust building online. They respond to every comment that needs it, whether it’s a criticism, question, or suggestion. And some of the comments are fantastic. Users are even helping debug the new catalog.

Jenny quotes some examples, go look.

The Google Economy

I’ve been talking about it a lot lately, most recently in a comment at LibDev. In the old world, information companies could create value by limiting access to their content. Most of us have so internalized this scarcity = value theory that we do little more than grumble about the New York Times’ authwall or […] » about 400 words

…And Then You Realize You Wasted Your Life

I think I’ve been avoiding commenting on this issue for weeks because it hits so close to home. First I read it in BiblioAcid, then Jenny Levine picked it up, then Richard Ackerman picked it up at the Science Library Pad: library catalogs are broken, and there’s no amount of adding pictures or fiddling with […] » about 500 words