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Presentation: Designing an OPAC for Web 2.0

MAIUG 2006 Philadelphia: Designing an OPAC for Web 2.0 (interactive QuickTime with links or static PDF) Web 2.0 and other “2.0” monikers have become loaded terms. But as we look back at the world wide web of 1996, there can be little doubt that today’s web is better and more useful. Indeed, that seems to […] » about 400 words

Squashing Criticism vs. Improving Products

I wrote yesterday of Nicole Engard’s comment that the ILS was about as open and flexible as a brick wall. Today I learned that the vendor of that ILS had tried to squash her public criticism.

Not cool.

It’s pure speculation on my part, but what comes next? Surely no vendor would send Vinny over to bust an uppity biblioblogger’s knee-caps, but might they offer a customer a better deal if they could just help quiet down a critic within the customer’s organization?

Not speculation: how do we feel about vendors that will spend lavish sums of money to court potential customers, but do little to improve the product and regularly refuse suggestions that they open a round-table with technology leaders among their existing client-base?

John Blyberg‘s ILS Customer Bill-of-Rights is especially relevant here, but also, let’s think about our side of the relationship.

update: I keep forgetting to link to this public example of how bad our OPACs/ILSs are. Thanks go to David Walker for making me ROTFL.

Presentation: Designing an OPAC for Web 2.0

| <a href="http://www.innopacusers.org/iug2006/">IUG 2006 presentation</a>: <a href="http://homepage.mac.com/misterbisson/Presentations/IUG-2006May21.mov">Designing an OPAC for Web 2.0</a> (also <a href="http://homepage.mac.com/misterbisson/Presentations/IUG-2006May21.pdf">available as a PDF</a> with space for notes) This is an update of <a href="http://maisonbisson.com/blog/post/11096/">my ALA Midwinter presentation</a>. » about 400 words

Presentation: Designing an OPAC for Web 2.0

ALA Midwinter IUG SIG Presentation: Designing an OPAC for Web 2.0 update: PDF version with space for notes Web 2.0 and other “2.0” monikers have become loaded terms recently. But as we look back at the world wide web of 1996, there can be little doubt that today’s web is better and more useful. Indeed, […] » about 400 words