User Centered Design

User Experience Map

I was this close to posting soldierant‘s Gobbledy Gook map, but, well… I guess I wanted to make a point with his user experience map, done in collaboration with the smart folks at Experience Dynamics. Take a careful look at the role of your competitors and a user’s expectations and goals. Yeah, we’ve all got […] » about 100 words

Talking ‘Bout Library 2.0

Users want a rich pool from which to search, simplicity, and satisfaction. One does not have to take a 50-minute instruction session to order from Amazon. Why should libraries continue to be so difficult for our users to master?

— from page 8 of the The University of California Libraries Bibliographic Services Task Force Final Report. I find a new gem every time I look at it.

A Patron’s Perspective On Library 2.0

My friend Joe Monninger is perhaps a library’s favorite patron. He’s an avid reader who depends on his public library for books and audiobooks and DVDs, and as a writer and professor he depends on the services of the university library. But he doesn’t work in libraries, and though he listens patiently to my work […] » about 1300 words