Who Makes These Decisions Anyway?

Brian’s comment at RemainingRelevant should resonate with many of us: Something to consider about why libraries end up with bad interfaces (at least as far as catalogs go) is that it might be that the people who use the interface (and help the public use it) are not the people who decide which interface to […] » about 300 words

Q: Why Do Some Things Suck?

A: Because we compare them to the wrong things. I’m in training today for a piece of software used in libraries. It’s the second of three days of training and things aren’t going well. Some stuff doesn’t work, some things don’t work the first (second, third…ninth) time, and other things just don’t make sense. At […] » about 600 words