Lessons In Change From Ford Motor Company

I probably spend too much time considering competition and change management, but just as I figured I was done with it for the week, a comment from Kathryn Greenhill regarding Model Ts got me going again. Just like railroads, those “any color as long as it’s black” Model Ts looked like freedom, until General Motors […] » about 600 words

Free Markets, Bad Products, Slow Change Rates

Point A: John Blyberg’s ILS Customer Bill-of-Rights. Point B: Dan Chudnov’s The problem with the “ILS Bill of Rights” Response: John Blyberg’s OPACs in the frying pan, Vendors in the fire While there’s some disagreement between John and Dan, I can’t help but see a strong concordance between their posts: Both are an attempt to […] » about 400 words