information search and retrieval

| It was more than a year ago that <a href="http://orweblog.oclc.org/archives/000540.html" title="Lorcan Dempsey's weblog: Eat your spinach, it's good for you ...">Lorcan Dempsey</a> pointed out this bit from <a href="http://chronicle.com/prm/weekly/v51/i18/18b01301.htm">The Chronicle</a>: <blockquote>Librarians should not assume that college students welcome their help in doing research online. The typical freshman assumes that she is already an expert user of the Internet, and her daily experience leads her to believe that she can get what she wants online without having to undergo a training program. Indeed, if she were to use her library's Web site, with its dozens of user interfaces, search protocols, and limitations, she might with some justification conclude that it is the library, not her, that needs help understanding the nature of electronic information retrieval.</blockquote> » about 300 words