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What went wrong

If I’m lucky, the only reason I get a phone call before 7am is because somebody on the east coast forgot about the timezones between them and me. The alternative is almost always bad news. » about 900 words

Casey Bisson on #postmortem, #postmortems, #pomo, #root cause, #RCA, #email, #newsletters, #GigaOM, #sorry, #thank you for your patience, #software engineering, 8 Dec 2011
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