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engineering

Nielsen Norman Group

Poetry of Everyday Things

ALA2006

American Library Association

biblioblogger

library blogger

organizational change

Steve Lawson

ils

ILS Customer Bill-of-Rights

Innovative Interfaces

John Blyberg

Nicole Engard

squashing criticism

squelched

copa

Deleting Online Predators Act

dopa

dns

dns problems

domain name system

glue records

internic

nameserver