Librarians should not assume that college students welcome their help in doing research online. The typical freshman assumes that she is already an expert user of the Internet, and her daily experience leads her to believe that she can get what she wants online without having to undergo a training program. Indeed, if she were to use her library’s Web site, with its dozens of user interfaces, search protocols, and limitations, she might with some justification conclude that it is the library, not her, that needs help understanding the nature of electronic information retrieval.
These pictures are mostly foolish, but here’s a small point: none of us had ever seen a cop pull over a cab — certainly not a cab with passengers — before this, so we were all rather curious about why. In front of us stood a question, an example of the many questions we all encounter every day, and it’s the kind of question that few of us would ever suggest going to the library to answer.
Users want a rich pool from which to search, simplicity, and satisfaction. One does not have to take a 50-minute instruction session to order from Amazon. Why should libraries continue to be so difficult for our users to master? — from page 8 of the The University of California Libraries Bibliographic Services Task Force Final […]
Via Librarian Way I found the LiS Radio webcast of a conversation between Sandra Erdelez and Karen Fischer, two of three editors of Theories of Information Behavior from ASIS&T and Information Today. Unfortunately, the interview focuses on how the book came to be more than the content, but the description reads: overviews of more than […]