Economies of scale quickly become economies of hassle
From Jessamyn, amplifying the exasperation people feel when daily activities are made more complex by poor application of technology. In the example given, the phone app reduces costs for the provider, but doesn’t improve the experience for the customer. People may not expect parking to be delightful, but that’s not an excuse for making it frustrating.
One lesson here is that a simple but well-done web app […] can be vastly superior to a full-fledged but terrible iPhone application.
I’m at Apple’s iPhone Tech Talk in New York today. Info is flowing like water through a firehose, so I’m not going to attempt live blogging, but here are their suggested ingredients for a successful iPhone app: Delightful Innovative Designed Integrated Optimized Connected Localized The picture is of the main theater for the event. It’s […] » about 200 words