I wrote yesterday of Nicole Engard’s comment that the ILS was about as open and flexible as a brick wall. Today I learned that the vendor of that ILS had tried to squash her public criticism.
It’s pure speculation on my part, but what comes next? Surely no vendor would send Vinny over to bust an uppity biblioblogger’s knee-caps, but might they offer a customer a better deal if they could just help quiet down a critic within the customer’s organization?
Not speculation: how do we feel about vendors that will spend lavish sums of money to court potential customers, but do little to improve the product and regularly refuse suggestions that they open a round-table with technology leaders among their existing client-base?