I was this close to posting soldierant’s Gobbledy Gook map, but, well… I guess I wanted to make a point with his user experience map, done in collaboration with the smart folks at Experience Dynamics.
Take a careful look at the role of your competitors and a user’s expectations and goals. Yeah, we’ve all got some [...]

Posted March 12, 2006 by Casey
Categories: Libraries & Networked Information, Politics & Controversy, Technology. Tags: design, design success, diagram, experience dynamics, map, soliderant, usability, user centered design, user experience. One Comment.

Users want a rich pool from which to search, simplicity, and satisfaction. One does not have to take a 50-minute instruction session to order from Amazon. Why should libraries continue to be so difficult for our users to master?
— from page 8 of the The University of California Libraries Bibliographic Services [...]

Posted March 7, 2006 by Casey
Categories: Libraries & Networked Information. Tags: design philosophy, future libraries, information behavior, information design, libraries, library, library 2.0, search, searching, simplicity, user centered design. 13 Comments.

My friend Joe Monninger is perhaps a library’s favorite patron. He’s an avid reader who depends on his public library for books and audiobooks and DVDs, and as a writer and professor he depends on the services of the university library. But he doesn’t work in libraries, and though he listens patiently to my work [...]

Posted December 13, 2005 by Casey
Categories: Libraries & Networked Information, Politics & Controversy. Tags: customer, evolution of libraries, libraries, library, library 2.0, opinion, organizational evolution, outside opinion, unsolicited advice, user, user centered design. 17 Comments.