Who Makes These Decisions Anyway?

Brian’s comment at RemainingRelevant should resonate with many of us:

Something to consider about why libraries end up with bad interfaces (at least as far as catalogs go) is that it might be that the people who use the interface (and help the public use it) are not the people who decide which interface to use.

When it comes to demanding better from vendors [...] consortiums like mine seem to place more emphasis on “cheap and reliable” than in “useful to the patrons.”

More than identifying individual vendors, I’d like this to be a discussion about our decision making processes. Let’s look carefully at how we got here — not to point fingers (for we are all responsible), but to plot a path out and try to make sure we never find ourselves here again.

As Karen points out: it’s not enough to nod our heads in a knowing sigh, “the genius moment for you or anyone else will be figuring out what to do with it!”

It’s corny, but I’m serious. If you’ve taken the pledge, you’ll know to look skeptically at every product. You’ll ask yourself and a mix of likely users how it could be better. And you won’t buy anything or renew any contract on anything that sucks. There is no consortium, no institution that can afford to throw away money on products that can’t deliver the ease of use and quality of experience that users expect from competing (and more familiar) tools elsewhere on the internet.

The real challenge, of course, is making sure everybody involved with every decision-making process understands this.

compare, decision, decision making, market, market forces, process, software, suck, sucks, sucky, the pledge, training, usability, vendors

5 Comments

  1. Pingback by Squashing Criticism vs. Improving Products « MaisonBisson.com on June 14, 2006 3:04 pm

    [...] John Blyberg’s ILS Customer Bill-of-Rights is especially relevant here, but also, let’s think about our side of the relationship. [...]

  2. Pingback by Free Markets, Bad Products, Slow Change Rates « MaisonBisson.com on June 20, 2006 9:23 pm

    [...] The rub comes from the fact that many people don’t feel libraries and ILS vendors exist in a free market, and Dchud is hopping mad that those people don’t realize that vendors won’t compete like it’s a free market until their customers start exercising some free-market sensibility (as suggested in his “you can choose NOT TO BUY THE FREAKIN’ PRODUCT” point). [...]

  3. Comment by kalid on February 11, 2008 9:24 am

    sex arabek

  4. Comment by ahmd on March 24, 2008 4:29 pm

    i love this websit

  5. Comment by ayman on March 30, 2008 8:12 pm

    i love sex

Comments RSS TrackBack Identifier URI

Leave a comment

 

User contributed tags for this post:

free 6 com (973) - sex felm (215) - felm sex (149) - WWW FREE 6 COM (129) - poreno (102) - www poreno com (65) - sex poreno (61) - free 6 de (51) - free 6 (48) - felm (46) - felm arab (45) - arab felm (41) - www.free.6.com (40) - poreno com (36) - WWW FREE 6 (36) - felm seks (35) - www.poreno.com (25) - www poreno (23) - v deo (23) - arabic felm (22) - free.6com (21) - Felm Porno (20) - felm sexs (20) - free felm (20) - sexfelm (19) - mss (18) - FELM FREE (18) - felm com (17) - about (16) - wwwfree 6 com (15) - free poreno (15) - porno felm (15) - felm xxl (15) - poreno xxl (15) - arab 6 com (13) - sexy felm (13) - felm sex com (12) - xxl felm (12) - poreno arabic (12) - felm six xxl (11) - W W W Free 6 Com (11) - felm six (11) - sex felm free (11) - seks felm (11) - filme poreno (10) - poreno video (10) - free 6com (10) - felm six free (10) - free sex felm (10) - wwwfree.6.com (9) - felm arabic (9) - sex arabek (9) - free.6.com (9) - sexy arabek (9) - poreno.com (9) - www.free.6 (8) - sex v deo (8) - six felm (8) - FELM SKS (8) - AFLAM SKS (8) - WWW felm fre (8) - www.sex felm.com (8) - arab sex felm (8) - arabisch felm (8) - free felm sex (8) - www free 6com (7) - free felm sex arab (7) - sexs felm (7) - felm arabe (7) - felm of sex (7) - sex felm com (6) - filme-poreno (6) - felm arabek (6) - wwwporeno.com (6) - felm fre (6) - felm sex arb (6) - arab poreno (6) - poreno arabe (6) - poreno sex (6) - WWW.SEXWORD.COM (6) - anglia ruskin sucks (6) - free sex felm com (6) - felm sex free (5) - wwwfree 6 (5) - wwwfree.6com (5) - www.filme poreno.com (5) - animal com (5) - wwwfree.6 (5) - wwwfree 6com (5) - film poreno (5) - www.felm sex.com (5) - arabek felm (4) - felm sexy (4) - poreno sexs (4) - felm de sex (4) - xxl poreno com (4) - sex felm arb (4) - sex (4) - arabek sex (4) - poreno com free from fee (4) - sexy felm free (4) - com felm sex (4) - sex.poreno (4) - site:maisonbisson.com six arabek (4) - xxl poreno (4) - poreno film (4) - sex felm animal free (3) - poreno arab (3) - arabic sexy felm (3) - poreno feree (3) - seks arabek (3) - poreno movie (3) - felm sex arabek (3) - www.sex.poreno.top (3) - sex felm arab (3) - filme/poreno (3) - xxxl felm (3) - www.six felm tv (3) - www.sex arabek.com (3) - sex 3 felm (3) - Sexy Arab felm (3) - free arabic felm (3) - sks arabi (3) - sks vedeo (3) - fr e 6 com (3) - all felm (3) - poreno video.com (3) - FELM .XNXX.COM (3) - free animal com (3) - site:maisonbisson.com felm sexy (3) - site:maisonbisson com sex felm (3) - w w w free 6com (3) - www sex felm (3) - www.arabeksex.com (3) - felm sex arabic (3) - sexs.felm (3) - felm sks fre fre (3) - www.free-6.com (3) - sex side (3) - felm poreno (3) - free arabek sex (3) - WWW.SKS .ARABI (3) - site:maisonbisson com FELM SEX (3) - sex all felm (3) - DE (3) - six felm free (3) - poreno movies (2) - 04 free 6 com (2) - xxl poreno 2006 (2) - arabich felm (2) -