I gave up on Hostgator a while ago, and I thought I’d cancelled my account until I noticed they were still charging me monthly (yeah, I should pay more attention to what’s on my CC bill). When I contacted them about it they claimed I never fully cancelled. Here’s a copy of the form I submitted:

HGSales #GSW-[[private]]
October 3, 2005 8:10:40 PM EDT
Subject: CANCELLATION
Department: Hostgator Sales
Request Details:
Your Email: : [[private]]
Domain name: : MaisonBisson.com
Your sites username: : [[private]]
Your sites password: : [[private]]
Why do you wish to cancel? : Poor service.
Do you give us permission to terminate your entire account
as soon as you submit this form? : Yes 

Hostgator’s complaint was that they then responded to that with an email asking me to confirm that I wanted to close the account. Here’s the text of that message:

Greetings.

Was there anything we could assist you with
to maintain your account today?

I ignored the message, as everybody involved knew there was nothing at that point they could do to keep my business. What I didn’t realize was that they were going to hold this over me a few months later when I realized they were still charging me the monthly hosting fees — even though I had checked the box clearly labeled “terminate [my] entire account!”

After being rebuffed by Hostgator, I contacted the Southeast Florida Better Business Bureau about the matter. I’m not exactly sure how these things work, but once the BBB interceded, Hostgator claimed they’d refund the hosting fees (though I have yet to see the refund).

Thing is, based on the comments I get on the original story, and the stuff I just read at Hostgator-sucks.com, I’m not the only one who feels screwed by Hostgator. And instead of fixing their hosting problems and shaping up their shady customer service, they’re trying to C&D the hostgator-sucks.com site.

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Nobody’s saying what caused it, but things didn’t go as planned at the MGM Grand Sunday night. We were told our room wasn’t ready when we tried to check in a little before midnight, so we ambled over to the cafe for a midnight breakfast on the house. Then at 3 AM, when our rooms still weren’t ready, we were sent to the Bellagio with a voucher for a free room and cab fare.

Vegas is a strange town that knows how to keep secrets, so it’s pure conjecture on my part to think that the housekeeping staff executed a work slowdown on Christmas day, but it fits what little detail I’ve learned.

Anyway, after a night (morning) in the Bellagio, we’re now checked into the MGM, and they just delivered a gift basket with a letter expressing their apologies and all. Some people were pretty angry and steaming last night, but I can’t complain so much.

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