Over at KLE’s Web 2.0 Challenge I was surprised to learn:
Both Bisson and Stephens are so excited about this concept of Web 2.0 they have not taken a good look at what they can’t do for our libraries. …with all this new technology we can not forget that what is the most important in our libraries is the personal touch. We are one of the few institutions left that still offers individual attention.
KLE is doing some cool things, so I can tell this isn’t an offhanded rejection of Web 2.0 concepts, but the criticism makes me feel as though I’ve been missing my target somehow.
We wouldn’t accept poor service at the desk or over the phone, why should we treat our patrons so poorly online? I don’t think we’ve yet figured out what “good service online” is yet, but that’s what I’ve been focused on. Make no mistake, the future of libraries demands outstanding service everywhere we serve our users.
[tags]web 2.0, library 2.0, lib20, service, quality, libraries, criticism, online, good service, good service online[/tags]
Posted September 25, 2007 by Casey Bisson
Categories: Libraries & Networked Information, Technology. Tags: criticism, good service, good service online, lib20, libraries, library 2.0, online, quality, service, web 2.0.
No Comments
No comments yet.
Comments RSS
TrackBack Identifier URI
Leave a comment
User contributed tags for this post:
www89dotcom (22) - www.120.babes.com (12) - www.FTV Girls.com (10) - www.ro.98.com (10) - www.120 babes.com (9) - service (8) - www.indian girls.com (7) - www.ro 98.com (6) - www.japan girls.com (5) - ro.98.com (4) - googlexxxl (4) - www.ro.98 .com (4) - www.google.XXXL (3) - www.japan.girls (3) - 120.babes.com (3) - 120 babes.com (3) - japan.girls.com (3) - RO 98.COM (3) - www.xxxl 20.com (3) - tvgirls.com (3) - libraries (3) - www.ro 89.com (3) - Googlexxxl Video (2) - 120.babes (2) - pono girls.com (2) - site:maisonbisson.com RO.98.com (2) - dont mistake (2) - www.japan@girls.com (2) - 120 babes (2) - dont mistake me (2) - www,youtube aflam,com (2) - ftvgirlscom (2) - www.japan.girls.com (2) - ftvbabes (1) - www.ro 98 .com (1) - www89dotcom (5) (1) - www.120,babes.com (1) - tv.girls.com (1) - no 1 babes.com (1) - www.japan-babes.com (1) - www.ftv babes.com (1) - WWW.PONOGIRLS.COM (1) - WWW.JAPANGIRL..COM (1) - www.japan-girls.com (1) - india babes.com (1) - RO 89 www.com (1) - www.japangirl.com (1) - japanische Ponogirls (1) - www.japan se xy .com (1) - mistake me (1) - www 120 BABES COM (1) - t tv girls com (1) - do not mistake me ?? what does it mean (1) - ro.89.com (1) - www.ro.98 (1) - Dont mistake me as (1) - don t mistake me (1) - شهوت سرا (1) - conference proposal examples (1) - cache CIWklzXexHQJ maisonbisson com blog post 10923 mas (1) - cache 9F0EFW4Pg0cJ maisonbisson com blog post 63 hungry (1) - logitech harmony hacks 520 (1) - WWW.PINKWORLDCOM. (1) - عن coole (1) - www.ftv.girls.com (1) - www.ftv girls.com. (1) - wwwpink babes.com (1) - www.indian.girls.com (1) - www.Japan Babes.com (1) - ftv gırls (1) - geo news mistake (1) - FTV Girls.com (1) - www.indian-girls.com (1) - www indiangirlscom (1) -
