Squashing Criticism vs. Improving Products

I wrote yesterday of Nicole Engard’s comment that the ILS was about as open and flexible as a brick wall. Today I learned that the vendor of that ILS had tried to squash her public criticism.
Not cool.
It’s pure speculation on my part, but what comes next? Surely no vendor would send Vinny over to bust [...]

The ILS Brick Wall

Nicole Engard last month posted about The State of our ILS, describing the systems as:
I’d say it’s a like the crazy cousin you have to deal with because he’s family! It doesn’t fit, we are a very open IT environment, we have applications all over that need to talk to each other nicely and the [...]