I probably spend too much time considering competition and change management, but just as I figured I was done with it for the week, a comment from Kathryn Greenhill regarding Model Ts got me going again.
Just like railroads, those “any color as long as it’s black” Model Ts looked like freedom, until General Motors [...]
Posted September 13, 2007 by Casey Bisson
Categories: Planes, Trains, & Automobiles, Politics & Controversy. Tags: bill ford, change management, edsel ford, henry ford, innovation, lessons, markets, model-t. One Comment.
Point A: John Blyberg’s ILS Customer Bill-of-Rights.
Point B: Dan Chudnov’s The problem with the “ILS Bill of Rights”
Response: John Blyberg’s OPACs in the frying pan, Vendors in the fire
While there’s some disagreement between John and Dan, I can’t help but see a strong concordance between their posts: Both are an attempt to educate potential customers. [...]
Posted June 20, 2006 by Casey Bisson
Categories: Libraries & Networked Information. Tags: conversations, customer, free market, lib20, libraries, library, library 2.0, markets, purchase decisions, purchases, vendor. 7 Comments.
