MAIUG 2006 Philadelphia: Designing an OPAC for Web 2.0 (interactive QuickTime with links or static PDF)

Web 2.0 and other “2.0” monikers have become loaded terms. But as we look back at the world wide web of 1996, there can be little doubt that today’s web is better and more useful. Indeed, that seems to be the conclusion millions of Americans are making, as current estimates show over 200 million users in the US, including 87% of youth 12-17.

Web 2.0 isn’t driven by technology, it’s driven by that critical mass of users. And while social software and AJAX enabled web applications get most of our attention, people are turning to the internet for some very mundane everyday activities that were little more than science fiction in 1996. The commonality of internet banking, for example, reflects the trust users now have in the security and reliability of online services.

But the web has weathered so much hype and hyperbole that it may be difficult to recognize its arrival as a true cultural force. Computing has become so common that children often learn to type before they learn to write. And the instant, self-service access to worlds of information and services is changing industries — a fact we can see clearly in the decline of the role of travel agents, even while air travel continues to grow.

Kevin Kelly, in a Wired Magazine story described this apparent blindness:

The accretion of tiny marvels can numb us to the arrival of the stupendous. [thanks to Josh Porter for alerting me to this]

So the question of how to design a web OPAC for today is a question of how to design an information service in a world rich with information services and filled with users who make information seeking — though not necessarily at libraries — part of their everyday lives.

note: this is an update of my IUG2006 presentation.

Mid-atlantic innovative users group, iii, lib 2.0, libraries, library, library 2.0, library catalog, maiug, maiug2006, online catalog, opac, opac 2.0, presentation, web 2.0, web opac, wpopac

I wrote yesterday of Nicole Engard’s comment that the ILS was about as open and flexible as a brick wall. Today I learned that the vendor of that ILS had tried to squash her public criticism.

Not cool.

It’s pure speculation on my part, but what comes next? Surely no vendor would send Vinny over to bust an uppity biblioblogger’s knee-caps, but might they offer a customer a better deal if they could just help quiet down a critic within the customer’s organization?

Not speculation: how do we feel about vendors that will spend lavish sums of money to court potential customers, but do little to improve the product and regularly refuse suggestions that they open a round-table with technology leaders among their existing client-base?

John Blyberg’s ILS Customer Bill-of-Rights is especially relevant here, but also, let’s think about our side of the relationship.

update: I keep forgetting to link to this public example of how bad our OPACs/ILSs are. Thanks go to David Walker for making me ROTFL.

III, ILS, ILS Customer Bill-of-Rights, Innovative Interfaces, John Blyberg, Nicole Engard, criticism, libraries, library, squashing criticism, squelched

IUG 2006 presentation: Designing an OPAC for Web 2.0 (also available as a PDF with space for notes)

Web 2.0 and other “2.0” monikers have become loaded terms recently. But as we look back at the world wide web of 1996, there can be little doubt that today’s web is better and more useful. Indeed, that seems to be the conclusion millions of Americans are making, as current estimates show over 200 million users in the US, including 87% of youth 12-17.

Web 2.0 isn’t driven by technology, it’s driven by that critical mass of users. And while social software and AJAX enabled web applications get most of our attention, people are turning to the internet for some very mundane everyday activities that were little more than science fiction in 1996. The commonality of internet banking, for example, reflects the trust users now have in the security and reliability of online services.

But the web has weathered so much hype and hyperbole that it may be difficult to recognize its arrival as a true cultural force. Computing has become so common that children often learn to type before they learn to write. And the instant, self-service access to worlds of information and services is changing industries — a fact we can see clearly in the decline of the role of travel agents, even while air travel continues to grow.

Kevin Kelly, in a Wired Magazine story described this apparent blindness:

The accretion of tiny marvels can numb us to the arrival of the stupendous. [thanks to Josh Porter for alerting me to this]

So the question of how to design a web OPAC for today is a question of how to design an information service in a world rich with information services and filled with users who make information seeking — though not necessarily at libraries — part of their everyday lives.

note: this is an update of my ALA Midwinter presentation.

iii, innovative users group, iug, iug2006,lib 2.0, library, library 2.0, library catalog, online catalog, opac, opac 2.0, presentation, web opac, wpopac, libraries, web 2.0

ALA Midwinter IUG SIG Presentation: Designing an OPAC for Web 2.0

update: PDF version with space for notes

Web 2.0 and other “2.0” monikers have become loaded terms recently. But as we look back at the world wide web of 1996, there can be little doubt that today’s web is better and more useful. Indeed, that seems to be the conclusion millions of Americans are making, as current estimates show over 200 million users in the US, including 87% of youth 12-17.

Web 2.0 isn’t driven by technology, it’s driven by that critical mass of users. And while social software and AJAX enabled web applications get most of our attention, people are turning to the internet for some very mundane everyday activities that were little more than science fiction in 1996. The commonality of internet banking, for example, reflects the trust users now have in the security and reliability of online services.

But the web has weathered so much hype and hyperbole that it may be difficult to recognize its arrival as a true cultural force. Computing has become so common that children often learn to type before they learn to write. And the instant, self-service access to worlds of information and services is changing industries — a fact we can see clearly in the decline of the role of travel agents, even while air travel continues to grow.

Kevin Kelly, in a Wired Magazine story described this apparent blindness:

The accretion of tiny marvels can numb us to the arrival of the stupendous. [thanks to Josh Porter for alerting me to this]

So the question of how to design a web OPAC for today is a question of how to design an information service in a world rich with information services and filled with users who make information seeking — though not necessarily at libraries — part of their everyday lives.

ala, ala midwinter, ala midwinter 2006, iii, iug, lib 2.0, libraries, library, library 2.0, library catalog, online catalog, opac, opac 2.0, presentation, web 2.0, web opac