Comments on: Lessons In Change From Ford Motor Company http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company/ A bunch of stuff I would have emailed you about. Sat, 14 Nov 2009 22:08:29 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Jim http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company/comment-page-1/#comment-411704 Jim Tue, 06 Oct 2009 15:42:16 +0000 http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company#comment-411704 Hi, loved your article on Change Ford MC. It may not be that upper mgmt doesn't want change; of course they do; it's likely the bowels of engineers who position themselves by "selling" a bill of goods is the root cause. Moving from Ford Q101 program to QS 9000 was a major managerial change in the late 80's indicating top mgt's goals to go global and set up a set of standards for customers. That's the management process that adopts change; but in an orderly, continuous improvement manner. Have you ever tried to change an engineer's direction from the top down once he's been involved deeply in the project? First they put down any idea that isn't theirs then embellish the minor and brushover the major [such as piston to rotary]; not to mention other interpersonal skills missing. I've heard on several occasions an engineer say "they'll get used to it" as he denies he needs to improve anything. There answer is "let the customer get used to it." Change the bowels of the organization first to be more customer service responsive [starting with internal customers]; the rest follows. Hi, loved your article on Change Ford MC. It may not be that upper mgmt doesn’t want change; of course they do; it’s likely the bowels of engineers who position themselves by “selling” a bill of goods is the root cause.

Moving from Ford Q101 program to QS 9000 was a major managerial change in the late 80’s indicating top mgt’s goals to go global and set up a set of standards for customers. That’s the management process that adopts change; but in an orderly, continuous improvement manner. Have you ever tried to change an engineer’s direction from the top down once he’s been involved deeply in the project? First they put down any idea that isn’t theirs then embellish the minor and brushover the major [such as piston to rotary]; not to mention other interpersonal skills missing. I’ve heard on several occasions an engineer say “they’ll get used to it” as he denies he needs to improve anything. There answer is “let the customer get used to it.” Change the bowels of the organization first to be more customer service responsive [starting with internal customers]; the rest follows.

]]> By: Eric Schnell http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company/comment-page-1/#comment-182361 Eric Schnell Fri, 14 Sep 2007 20:39:54 +0000 http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company#comment-182361 Kodak likely ran into problems ny asking their film customers what they wanted, who likely responded "faster film with less grain." Innovative organizations are generally not in the habit of asking their customers what they want or need. Libraries have a long history of asking our customers what they need. So, we we more like Ford then we are willing to admit? Kodak likely ran into problems ny asking their film customers what they wanted, who likely responded “faster film with less grain.”

Innovative organizations are generally not in the habit of asking their customers what they want or need.

Libraries have a long history of asking our customers what they need. So, we we more like Ford then we are willing to admit?

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