Comments on: Lessons In Change From Ford Motor Company http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company/ A bunch of stuff I would have emailed you about. Sat, 30 Aug 2008 09:16:15 +0000 http://wordpress.org/?v=2.6 By: Eric Schnell http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company/#comment-182361 Eric Schnell Fri, 14 Sep 2007 20:39:54 +0000 http://maisonbisson.com/blog/post/11927/lessons-in-change-from-ford-motor-company#comment-182361 Kodak likely ran into problems ny asking their film customers what they wanted, who likely responded "faster film with less grain." Innovative organizations are generally not in the habit of asking their customers what they want or need. Libraries have a long history of asking our customers what they need. So, we we more like Ford then we are willing to admit? Kodak likely ran into problems ny asking their film customers what they wanted, who likely responded “faster film with less grain.”

Innovative organizations are generally not in the habit of asking their customers what they want or need.

Libraries have a long history of asking our customers what they need. So, we we more like Ford then we are willing to admit?

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