Comments on: Is It That They Don’t Care? Or Just Don’t Want It From Us? http://maisonbisson.com/blog/post/11883/is-it-that-they-dont-care-or-just-dont-want-it-from-us/ A bunch of stuff I would have emailed you about. Sat, 14 Nov 2009 22:08:29 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: JoAnn Guilmett http://maisonbisson.com/blog/post/11883/is-it-that-they-dont-care-or-just-dont-want-it-from-us/comment-page-1/#comment-180114 JoAnn Guilmett Wed, 01 Aug 2007 10:23:25 +0000 http://maisonbisson.com/blog/post/11883/#is-it-that-they-dont-care-or-just-dont-want-it-from-us#comment-180114 You have got it right Casey! We have to make the service experience right for our customers first. That service experience extends to the web as well -- Library websites that are searchable in a way our customers "Expect" they to behave are key! As someone working in an academic library, I know that abiltiy to link to favorite books, to comment on them and to share those comments in social networking sites such as Facebook or mySpace is a service that our customers are expecting from us. You have got it right Casey! We have to make the service experience right for our customers first. That service experience extends to the web as well — Library websites that are searchable in a way our customers “Expect” they to behave are key!

As someone working in an academic library, I know that abiltiy to link to favorite books, to comment on them and to share those comments in social networking sites such as Facebook or mySpace is a service that our customers are expecting from us.

]]> By: Leslie McDonough http://maisonbisson.com/blog/post/11883/is-it-that-they-dont-care-or-just-dont-want-it-from-us/comment-page-1/#comment-180086 Leslie McDonough Tue, 31 Jul 2007 17:00:19 +0000 http://maisonbisson.com/blog/post/11883/#is-it-that-they-dont-care-or-just-dont-want-it-from-us#comment-180086 Absolutely correct! I am in the unenviable position of being a library director in a consortium which offers downloadable audiobooks, but the interface is so clunky that I cannot promote it to my patrons. All I can think of is how many users we are losing because they are turned off by unnecessarily hard to use interfaces to our web services, catalogs, etc. Absolutely correct! I am in the unenviable position of being a library director in a consortium which offers downloadable audiobooks, but the interface is so clunky that I cannot promote it to my patrons. All I can think of is how many users we are losing because they are turned off by unnecessarily hard to use interfaces to our web services, catalogs, etc.

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