I gave up on Hostgator a while ago, and I thought I’d cancelled my account until I noticed they were still charging me monthly (yeah, I should pay more attention to what’s on my CC bill). When I contacted them about it they claimed I never fully cancelled. Here’s a copy of the form I submitted:
HGSales #GSW-[[private]]
October 3, 2005 8:10:40 PM EDT
Subject: CANCELLATION
Department: Hostgator Sales
Request Details:
Your Email: : [[private]]
Domain name: : MaisonBisson.com
Your sites username: : [[private]]
Your sites password: : [[private]]
Why do you wish to cancel? : Poor service.
Do you give us permission to terminate your entire account
as soon as you submit this form? : Yes
Hostgator’s complaint was that they then responded to that with an email asking me to confirm that I wanted to close the account. Here’s the text of that message:
Greetings.
Was there anything we could assist you with
to maintain your account today?
I ignored the message, as everybody involved knew there was nothing at that point they could do to keep my business. What I didn’t realize was that they were going to hold this over me a few months later when I realized they were still charging me the monthly hosting fees — even though I had checked the box clearly labeled “terminate [my] entire account!”
After being rebuffed by Hostgator, I contacted the Southeast Florida Better Business Bureau about the matter. I’m not exactly sure how these things work, but once the BBB interceded, Hostgator claimed they’d refund the hosting fees (though I have yet to see the refund).
Thing is, based on the comments I get on the original story, and the stuff I just read at Hostgator-sucks.com, I’m not the only one who feels screwed by Hostgator. And instead of fixing their hosting problems and shaping up their shady customer service, they’re trying to C&D the hostgator-sucks.com site.
billing, business practice, customer service, honesty, hostgator, hostgator-sucks.com, hosting provider, problem resolution, shady, suck
Posted May 15, 2006 by Casey Bisson
Categories: Politics & Controversy, Technology. Tags: billing, business practice, customer service, honesty, hostgator, hostgator-sucks.com, hosting provider, problem resolution, shady, suck.
6 Comments
Comments RSS
TrackBack Identifier URI
User contributed tags for this post:
hostgator sucks (123) - Better Business Bureau Florida (91) - voyeurtan (88) - HostGator complaints (86) - www.voyeurtan.com (56) - bbb sucks (55) - voyeurtan.com (51) - ccbill complaints (50) - voyeurtan password (44) - ccbill bbb (38) - hostgator complaint (35) - betterbusinessbureau (34) - voyeurtan com (34) - voyeurtan pass (32) - better business bureau sucks (28) - hostgator bbb (27) - ccbill better business bureau (27) - ccbill sucks (25) - Better Business bureau of Florida (21) - better business bureau southeast florida (20) - florida better business bureau (19) - ccbill complaint (19) - Better Business Bureau South Florida (18) - voyeurtan passwords (18) - better business bureau (17) - better business bureau of south florida (17) - Private (17) - florida bbb (17) - best business bureau florida (16) - bbb hostgator (16) - better business bureau hostgator (15) - hostgator better Business Bureau (14) - ccbill safety (13) - Better Business Bureau of Southeast Florida (12) - bbb florida (11) - voyeurtan.com password (10) - better business bureau ccbill (10) - hostgator slow (10) - ccbill wiki (9) - bbb ccbill (9) - www voyeurtan com (9) - voyeurtan video (9) - password voyeurtan (9) - xxl vedio (9) - best business bureau (8) - bbb of southeast florida (8) - SOUTH FLORIDA BETTER BUSINESS BUREAU (8) - Bureau pulls (8) - hostgator ddos (7) - WWW.VOYEURTAN.COM password (7) - Southeast Florida Better Business Bureau (7) - flordia bbb (7) - edt hosting (7) - hostgator subversion (7) - HostGator wikipedia (7) - bbb flordia (6) - ccbill wikipedia (6) - ccbill problems (6) - www school sucks com (6) - flordiabetterbusinessbureau (6) - better business bureau image (6) - ccbill better business (6) - host gator sucks (6) - better business bureau is a joke (5) - F (5) - flordia better business bureau (5) - hostgator bbb complaint (5) - maggie molina (5) - www.voyeurtan.com. (5) - pass voyeurtan.com (4) - problem with the bbb (4) - cancel hostgator (4) - better business bureau south fl (4) - hostgator charge (4) - voyeurtan com password (4) - florida best business bureau (4) - edt hosting sucks (4) - voyeurtan.com video (4) - better business bureau florida complaints (4) - BBB southeast florida (4) - betterbusinessbureau of southeast florida (4) - voyeurtan.com pass (4) - WWW.VOYEURTAN.COM pass (4) - ccbill problem (3) - hostgator dishonest (3) - florida beste bisiness bereau (3) - host gator bbb (3) - wikipedia ccbill (3) - bbb southflorida (3) - cache 0tDk5PrzAEJ code4gold com blog 2007 08 07 hostgat (3) - voyeurtan vids (3) - complaints about hostgator (3) - Better business bureau joke (3) - hostgator-sucks.com (3) - Better Business Bureau - hostgator (3) - BBB suck (3) - better business bureau-florida (3) - the bbb sucks (3) - hostgator sucks com (3) - video voyeurtan (3) - hostgator cancellation (3) - bbb hosting (3) - VOYEURTAN.COM passwords (3) - BBB shady (3) - hostgator complaints 2008 (3) - hostgator (3) - hostgagor bbb (3) - password voyeurtan com (3) - THE BETTER BUSINESS BUREAU SUCKS (3) - voyeurtan username password (3) - voyeurtan blog (3) - www.betterbusinessbureau/flordia (3) - bbb vedio (3) - bbb of flordia (3) - Second Life Better Business Bureau (3) - hostgator complain (2) - bbb web 2 0 (2) - bureau one (2) - bbb online hostgator (2) - current ccbill bbb (2) - Frankie s Auto Service Better Business Bureau (2) - voyeurtan com passwort (2) - florida better business bureau southeast florida (2) - BBB controversy (2) - hostgator hosting complaints (2) - voyeurtan.com free password (2) - cancellation form hostgator (2) - password voyeurtan.com (2) - better business/florida (2) - satelite images (2) - y (2) - host gator subversion repository (2) - wed search better business buro to search (2) - bbb sucks 2008 (2) - cancel hostgator account (2) - Voyeurtan 2 (2) - www.school work sucks.com (2) - ccbill ddos 2008 (2) - I gave up on Hostgator a while ago, and I thought I’d cancelled my account until I noticed they were still charging me… (2) - ccbill[1] (2) - how do i get rid of hostgator front page (2) - EDT hosting complaints (2) -
Hmm.. i had the same issue with HostGator. Forget BBB.. BBB is slow and full of retarded people who don’t give a damn. Try http://www.SpeedyWord.com instead. It’s an interesting twist to BBB.
PS: You can lookup HostGator on SpeedyWord and see what people say about that…
[tags]bbb sucks[/tags]
[...] Better Business Bureau Pulls One Out [...]
I had been trying to cancel my Hostgator account for weeks. I e-mailed, wrote and called. They still refused to confirm my cancellation.
I called my credit card company – AMEX – and the last Hostgator charge was removed immediately. If they charge me again, that charge will be removed as well.
American Express is the ONLY card I will use for any type of online purchase. And I can’t believe how fast my new web host servers are compared to Hostgator.
I worked at Hostgator for a couple of months this year and believe me, it is the most incompetent and ridiculous place ever. Nobody knows what they are doing. When you try and chat with a tech when you have a problem what you might not realize is that that Tech is most likely chatting with 5 other customers as well as taking a call at the same time. It’s all about getting rid of the customer regardless of the information given. It was such a joke. I actually couldn’t believe I was working there. Stay away from them. You will thank me later.
I have Directv, I called there Customer Service, my monthly bill showed 3 receivers as leased. I paid for every one of my receivers in full, asked why I was getting this charge, I was told that they are charging there customers for there monthly charge plus charging there customers a monthly $4.99 per receiver for using Directv. I was very upset cause to me this means that they are double dipping, they are charging there customer a monthly fee plus charging there customers for the receivers in there customers home even if they don’t belong to them. There has to be something that can be done about this. I was going to go with Dish Network but they own the company also. I do hope you can investigate.
I don’t fell this is right. They were very dishonest about the receivers. they were telling when I asked about how much they charge for there HD DV receiver which i paid 299.00 for they are telling me they charge 399.00 then they told me they charge 799.00. I pray you can help not just me but all those other people that don’t know what to do.
Thank you.
I have the same reasons as the posters here. My CC expired and Thank God for that! I will be cancelling my HG account soon, so wish me luck guys. I have now paid my account in full at HG via MONEY ORDERS so they won;t be able to dip into my CC account. At the same time WAMU sent me my new CC with the new expire date, so I can know at least they wouldn’t be able to use my CC, just in case..