http://maisonbisson.com/blog/post/10680/organizationalinstitutional-blogging-done-right/ A bunch of stuff I would have emailed you about. Thu, 20 Nov 2008 13:10:47 +0000 http://wordpress.org/?v=2.6 http://maisonbisson.com/blog/post/10680/organizationalinstitutional-blogging-done-right/#comment-69550 Swimming In Spam, But Customer Support Comes Through « MaisonBisson.com Sun, 27 Aug 2006 17:32:58 +0000 http://www.maisonbisson.com/blog/?p=10680#comment-69550 [...] Related: here’s a library angle on customer support. [...] [...] Related: here’s a library angle on customer support. [...]

]]> http://maisonbisson.com/blog/post/10680/organizationalinstitutional-blogging-done-right/#comment-10745 MaisonBisson.com » Blog Archive » Tech Tuesdays: Blogs and Blogging Tue, 25 Oct 2005 14:33:49 +0000 http://www.maisonbisson.com/blog/?p=10680#comment-10745 [...] Jenny Levine, The Shifted Librarian, points to Ann Arbor District Library as a an example of an organization that makes good use of a blog in their relations with their patrons: The posts are written in the first person and in a conversational tone, with the author’s first name to help stress the people in the library. The staff isn’t afraid to note problems with the new catalog, the web site, or anything else. Full transparency — nice. You can feel the level of trust building online. They respond to every comment that needs it, whether it’s a criticism, question, or suggestion. And some of the comments are fantastic. Users are even helping debug the new catalog. [...] [...] Jenny Levine, The Shifted Librarian, points to Ann Arbor District Library as a an example of an organization that makes good use of a blog in their relations with their patrons: The posts are written in the first person and in a conversational tone, with the author’s first name to help stress the people in the library. The staff isn’t afraid to note problems with the new catalog, the web site, or anything else. Full transparency — nice. You can feel the level of trust building online. They respond to every comment that needs it, whether it’s a criticism, question, or suggestion. And some of the comments are fantastic. Users are even helping debug the new catalog. [...]

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