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Frm: – Txt: <2/2:Re: [AFF] Repor> 2692.A fix was put into our Support environment, but we haven’t had a chance 2 test it fully. -Lori-Hi All, Scott @ Ru

4:56 pm September 11, 2001
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t Printing Problems after 8.0/8.1 F: We had the same issue @ National Jewish.Our task is 3

4:56 pm September 11, 2001
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Frm: – Txt: <1/2:Re: [AFF] Repor

4:56 pm September 11, 2001
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Frm: – Txt: <2/2:[AFF]Coding Iss> physician > billing > done by the coders sometimes rejects due to “no medical necessity” > diagnoses.> When the 1500 (

4:56 pm September 11, 2001
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>

4:56 pm September 11, 2001
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Frm: – Txt: <1/2:[AFF]Coding Issue 4 HIM ER coding personnel F:

4:56 pm September 11, 2001
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Frm: – Txt: <2/2:Escal: #976 fro> ss Day.Please review your help desk calls Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 03:13:46 PM Rema

3:22 pm September 11, 2001
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hin 1 Busine

3:22 pm September 11, 2001
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Frm: – Txt: <1/2:Escal: #976 from Help Desk F: 6 Hours has elasped since call was opened.It has B resolved wit

3:22 pm September 11, 2001
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CONT:minutes Elapsed Time: 6 hours Elapsed % of Time: 75 Escalation Name: Due in One Business Day Escalation Span: 8 hours

3:14 pm September 11, 2001
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l was opened. It has be resolved within 1 Business Day. Please review your help desk calls Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 03:13:46 PM Remaining Time: 1 hours 59

3:14 pm September 11, 2001
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6 Hours has elasped since cal

3:13 pm September 11, 2001
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the FTP server.Things R kind of hectic around here today.Did U receive the information that I emailed 2 Becky?Th

2:06 pm September 11, 2001
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Frm: – Txt: <1/2:RE: Download of Biswonware FTP F: T:1:59P-> Hi Scott, U can reach me @ 8007638522ext.4278.Call me if I can help

2:05 pm September 11, 2001
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Frm: – Txt: <2/2:RE: Download of> with

2:05 pm September 11, 2001
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Escal: #976 fro> siness day.Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 01:13:33 PM Remaining Time: 4 hours Elapsed Tim

1:14 pm September 11, 2001
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Frm: – Txt: <1/2:Escal: #976 from Help Desk F: 4 Hours has elasped since call was opened.It needs 2 B complete within 1 bu

1:13 pm September 11, 2001
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Frm: – Txt: <2/2:

1:13 pm September 11, 2001
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CONT:Elapsed % of Time: 49 Escalation Name: Due in One Business Day Escalation Span: 8 hours

1:13 pm September 11, 2001
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ime: 3 hours 59 minutes

1:13 pm September 11, 2001
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4 Hours has elasped since call was opened. It needs to be complete within 1 business day. Escalated Object: Help Desk Call #976…………………. …………………………………………

1:13 pm September 11, 2001
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FF]Reston Of> this morning the Reston office is closing 4 the day.After hours support will B in effect.Call either 8008007595 or 70

10:50 am September 11, 2001
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Frm: – Txt: <2/2:![A

10:50 am September 11, 2001
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disasters in Washington DC, Virginia & NY

10:50 am September 11, 2001
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Frm: – Txt: <1/2:![AFF]Reston Office Closing F: Reston Office Closing!Due to the

10:50 am September 11, 2001
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