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. 7P R84% C96% R16297 15841 13385 V10360 R29 O6 S21 C6 DA96% 219 210 D7

10:10 pm September 11, 2001
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. 6P R84% C96% R15870 15418 12990 V10025 R29 O6 S21 C6 DA96% 211 202 D7

9:10 pm September 11, 2001
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. 5P R84% C96% R15113 14675 12328 V9431 R30 O7 S22 C6 DA96% 202 193 D7

8:10 pm September 11, 2001
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. 4P R84% C95% R13476 13065 10918 V8453 R32 O7 S23 C7 DA95% 177 168 D8

7:10 pm September 11, 2001
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. 3P R87% C95% R11610 11303 9877 V7329 R26 O7 S13 C7 DA94% 148 139 D9

6:10 pm September 11, 2001
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She said NOT to interrupt your meeting, but can you call her afterwards at 805-208-5284? Thanks. 10136

5:56 pm September 11, 2001
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From-Cashjs…… Your mom Barbara is calling from her cel phone.

5:56 pm September 11, 2001
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R9955 9664 8337 V6265 R30 O8 S15 C8 DA94% 125 117 D10

5:10 pm September 11, 2001
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. 2P R86% C94%

5:10 pm September 11, 2001
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. 1P R85% C95% R8357 8091 6888 V5137 R35 O9 S15 C7 DA95% 111 105 D8

4:10 pm September 11, 2001
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. 12P R90% C96% R6616 6449 5778 V4027 R23 O10 S8 C6 DA97% 92 89 D5

3:10 pm September 11, 2001
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From-Cashjs…… Dan Lough called and confirmed with me that what Ruben wants re: budget is in the package he gave you. FYI 10136

2:30 pm September 11, 2001
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10490

2:28 pm September 11, 2001
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Performance Report – Aug 2001 this a.m.!! He faxed me a copy of what he wants…you might have it in the pkg Dan prepared for you..I didn’t keep a copy so I’m not sure.

2:18 pm September 11, 2001
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From-Cashjs…… Ruben wants the latest update for the CCO Expense

2:18 pm September 11, 2001
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. 11A R88% C96% R4986 4830 4236 V3004 R27 O11 S7 C6 DA97% 65 63 D4

2:10 pm September 11, 2001
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From-Cashjs…… Jan just called. She’s at LB today, says the 605 is just awful! 10136

1:43 pm September 11, 2001
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From-gillelll…. we have lunch scheduled for both LB and RC CCC’s and Billing In RC. We’re having pizzas delivered to try to keep our folks off the streets until their shifts end. 35811

1:27 pm September 11, 2001
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2899 V2050 R26 O13 S5 C2 DA100% 37 37 D1

1:10 pm September 11, 2001
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. 10A R90% C99% R3338 3231

1:10 pm September 11, 2001
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From-Cashjs…… Per Karen Findley, BPO is letting thier people leave using Code 76V (approved time off without pay) if they want to leave. Not sure if there is a limit on how many…Judy Vosine is aware. 10136

1:03 pm September 11, 2001
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From-Staci……. Susan and I would like to touch base with you regarding the plan for the rest of the week ….10097

12:13 pm September 11, 2001
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From-Staci……. FYI…We have had minimal call volume all morning with 70 agents currently avail. I have taken aprx 35 people off already to support other teams and looking for other options.

12:12 pm September 11, 2001
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. 9A R86% C98% R1953 1861 1594 V1181 R39 O21 S11 C4 DA100% 18 18 D2

12:10 pm September 11, 2001
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Service Level Required for 09/11/01 is 81%

11:11 am September 11, 2001
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