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ISHD1380870 – CTI-InternetSuite – SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC – 220022 – 1.800.808.1058 opti

2:41 am September 12, 2001
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ISHD1380617 – CTI-InternetSuite – All Clear – SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1

1:42 am September 12, 2001
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2/02:- 1.800.808.1058 options 2,1,1

11:33 pm September 11, 2001
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ling the application and resubmitting cases. New ETC 2:30AM CDT

11:33 pm September 11, 2001
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1/02:ISHD1380617 – CTI-InternetSuite – SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recyc

11:33 pm September 11, 2001
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2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. – 220022 – 1.800.808.1058 options 2,1,1

11:07 pm September 11, 2001
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1/02:ISHD1380617 – CTI-InternetSuite – Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen

11:07 pm September 11, 2001
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ISHD1380617 – CTI-InternetSuite – SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. – 220022 – 1.800.808.1058 options 2,1,1

10:11 pm September 11, 2001
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Heidi, Speedpay is down. I am covering for Mike and I am not realy sure what was the back out plan. They are planning on puting the speedpay down message when accessing speedpay. Feel free to join the

6:28 pm September 11, 2001
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Heidi, Speedpay is down. I am covering for Mike and I am not realy sure what was the back out plan. They are planning on puting the speedpay down message when accessing speedpay. Feel free to join the

6:27 pm September 11, 2001
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ISHD1380170 – SpeedPay – SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. – 428

6:17 pm September 11, 2001
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ar – SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058 options 2,1,1

12:08 pm September 11, 2001
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ISHD1378435 – CTI-InternetSuite – All Cle

12:08 pm September 11, 2001
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90099 – 1.800.808.1058 options 2,1,1

10:54 am September 11, 2001
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ISHD1378435 – CTI-InternetSuite – SITMAN PAGE-Users continue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. – 9

10:54 am September 11, 2001
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ISHD1378443 – PredictiveDialer – SITMAN PAGE-Dialer Analysts unable to build todays campaigns. Davox dialer download completed at 5:50am cdt. Dialer A,B

7:35 am September 11, 2001
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