Blog Archives

8:37cdt….JoeEM

7:50 pm September 11, 2001
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(20)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 1

7:50 pm September 11, 2001
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s. STATUS: Problem has bee

7:50 pm September 11, 2001
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(19)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer rep

7:50 pm September 11, 2001
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(18)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….JoeEM

7:49 pm September 11, 2001
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IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

7:49 pm September 11, 2001
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(17)Restoral 4232857. PROB: IEX Time stamp issue.

7:49 pm September 11, 2001
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.Brandi/EM

6:03 pm September 11, 2001
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(16)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001..

6:03 pm September 11, 2001
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customer reps. STATUS: Problem has been

6:03 pm September 11, 2001
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(15)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their

6:02 pm September 11, 2001
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(14)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:15 pm September 11, 2001
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4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:14 pm September 11, 2001
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(13)Traffic from Sac

5:14 pm September 11, 2001
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(12)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:11 pm September 11, 2001
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itches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

5:10 pm September 11, 2001
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(11)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect sw

5:10 pm September 11, 2001
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s in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:38 pm September 11, 2001
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(10)Restoral X4229941. PROB: Web OE – App error

3:38 pm September 11, 2001
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tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:38 pm September 11, 2001
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(9)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person

3:38 pm September 11, 2001
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NXTUPD: 15:00 9/11/2001…Brandi/EM

1:40 pm September 11, 2001
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(8)he changes on Rel. 6 switches and are beginning the process of processing the reports.

1:40 pm September 11, 2001
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p issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

1:40 pm September 11, 2001
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(7)Update 4232857. PROB: IEX Time stam

1:40 pm September 11, 2001
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