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(24)03-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.

12:19 am September 12, 2001
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(23)02-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%

9:17 pm September 11, 2001
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esolving @ 18:37cdt….JoeEM

7:50 pm September 11, 2001
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(22)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed r

7:50 pm September 11, 2001
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TUS: Problem has bee

7:50 pm September 11, 2001
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(21)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STA

7:49 pm September 11, 2001
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(20)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….JoeEM

7:49 pm September 11, 2001
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l 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

7:48 pm September 11, 2001
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(19)Restora

7:48 pm September 11, 2001
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(18)01-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%

7:26 pm September 11, 2001
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d by mistake. NXTUPD: 19:00 9/11/2001…Brandi/EM

6:04 pm September 11, 2001
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(17)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX change

6:04 pm September 11, 2001
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as been

6:03 pm September 11, 2001
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(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem h

6:03 pm September 11, 2001
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(15)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001…Brandi/EM

6:03 pm September 11, 2001
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eir customer reps. STATUS: Problem has been

6:02 pm September 11, 2001
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(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for th

6:02 pm September 11, 2001
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(13)99-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.

5:18 pm September 11, 2001
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2)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:15 pm September 11, 2001
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(1

5:15 pm September 11, 2001
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(11)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:14 pm September 11, 2001
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(10)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:11 pm September 11, 2001
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s been

5:11 pm September 11, 2001
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(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem ha

5:11 pm September 11, 2001
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(8)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:10 pm September 11, 2001
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