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e been processed resolving @ 18:37cdt….JoeEM

7:50 pm September 11, 2001
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(11)n corrected. All centers on the Aspect Rel.6 and 7 switches hav

7:50 pm September 11, 2001
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: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

7:49 pm September 11, 2001
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(10)Restoral 4232857. PROB

7:49 pm September 11, 2001
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.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001…Brandi/EM

6:04 pm September 11, 2001
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(9)corrected. All centers on the Aspect Rel

6:04 pm September 11, 2001
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ll reports for their customer reps. STATUS: Problem has been

6:03 pm September 11, 2001
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(8)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pu

6:03 pm September 11, 2001
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(7)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:15 pm September 11, 2001
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(6)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:11 pm September 11, 2001
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orts for their customer reps. STATUS: Problem has been

5:11 pm September 11, 2001
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(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull rep

5:11 pm September 11, 2001
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(4)Please call me … are we closing sac 4?? need to know before i leave…Lisa 7624455

4:27 pm September 11, 2001
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(3)Please call me … are we closing sac 4?? need to know before i leave…Lisa 7624455

4:23 pm September 11, 2001
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(2)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:38 pm September 11, 2001
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the process of processing the reports. NXTUPD: 15:00 9/11/2001…Brandi/EM

1:41 pm September 11, 2001
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(1)he changes on Rel. 6 switches and are beginning

1:41 pm September 11, 2001
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X feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

1:40 pm September 11, 2001
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(32)Update 4232857. PROB: IEX Time stamp issue. IE

1:40 pm September 11, 2001
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(31)3. NXTUPD: 14:30 9/11/2001…Ryan/jb/em

1:37 pm September 11, 2001
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bOE – Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

1:36 pm September 11, 2001
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(30)Initial X4229941 12:30 09/11/2001. PROB: We

1:36 pm September 11, 2001
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on Wednesday 9/12/01

1:21 pm September 11, 2001
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(29)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT

1:21 pm September 11, 2001
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(28)45-RAY, PLEASE CALL IT LOOKS LIKES, WE’RE STILL GETTING CALLS. BETH 847-318-3102.

1:08 pm September 11, 2001
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