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(10)72:ABS: Tkt:5005507, Sev:2, TIQ:141min, Sname:XXX, CIS Id:13114770, Contact:SAUL BROOK @ 4072974634 Note:SL-GW24-ATL, SERIAL1/1/0/18:0 IS DOWN, LINE PROTOCOL IS DOWN LVM FOR CCON…JLH/PMC

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(9)71:ABS: Tkt:5005504, Sev:2, TIQ:139min, Sname:XXX, CIS Id:999999999, Contact: ROSE, MARK @ 2129080795 Note:SL-GW1-NYC, SERIAL5/0/0:10 IS DOWN, LINE PROTOCOL IS DOWN, CUST NOT AV AILABLE/OK TO TEST/GEORGE/PMC/RSTN

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(8)70:ABS: Tkt:5005461, Sev:2, TIQ:138min, Sname:XXX, CIS Id:13088772, Contact:JACK REED @ 3037027258 Note:SL-GW5-CHE,SERIAL8/1/0/23:0 IS DOWN/DOWN. CKT IS LINK BOUNCING. SENDIN G TO PLSC FOR ANALYSIS. CUST. NOT AVAIL. JC/PMC

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(7)69:ABS: Tkt:5005396, Sev:2, TIQ:138min, Sname:XXX, CIS Id:13099734, Contact:DAVE WIMBERLY @ 4078437860 Note:SL-GW16-ATL, SERIAL6/1/1/8:0 IS UP, LINE PROTOCOL IS DOWN, C/C, NO V/M LEFT, OK TO TEST

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(6)68:ABS: Tkt:5003985, Sev:3, TIQ:137min, Sname:XXX, CIS Id:13097293, Contact:MIN HWANG/CUST @ 6093450500 Note:SLOW RESPONSE/ORIG IP ADDRESS 144.232.8.93/TERM IP 151.164.72.234/ CURRENT RESPONSE 800-1500//NORMAL RES UNDER 100///NON-INTRUSIVE

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(5)67:ABS: Tkt:5005312, Sev:4, TIQ:138min, Sname:XXX, CIS Id:999999999, Contact:TIM MOORE @ 5023946170 Note:SL-GW33-CHI, SERIAL5/0/14:0 IS UP, LINE PROTOCOL IS DOWN, CKT IS BOUNCING, CUST NOT AVAILABLE….DALESTER/PMC

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(4)66:ABS: Tkt:5005263, Sev:3, TIQ:136min, Sname:XXX, CIS Id:13100548, Contact:CHRIS CARUSO @ 2814546317 Note:SL-GW6-FW,SERIAL1/3. LINK BOUNCING. CKT IS UP/UP. UNABLE TO REACH CUST ATT. TKT SENT TO NOC (TS/PMC).

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(3)65:ABS: Tkt:5005329, Sev:2, TIQ:122min, Sname:XXX, CIS Id:999999999, Contact:MICHAEL FERRO @ 3127047700 Note:SL-GW22-CHI, SERIAL7/5/1:0 IS DOWN, LINE PROTOCOL IS DOWN, CUST NOT AVAILABLE….DALESTER/PMC

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(2)64:ABS: Tkt:5005192, Sev:3, TIQ:121min, Sname:XXX, CIS Id:99999, Contact:GAHAN, MATT @ 6023028939 Note:SL-GW2-KC,SERIAL11/0:6 IS UP/UP. CKT IS LINK BOUNCING. CLEARED COUNTER S, WILL MONITOR FOR 30MIN. JC/PMC

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(1)63:ABS: Tkt:5005281, Sev:2, TIQ:135min, Sname:XXX, PL#:369995001, Contact:NICHOLAS WILLIAMS @ 5042191550 Note: SL-GW27-FW,SERIAL6/1/0/21:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST ATT. SDH/PMC

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(32)62:ABS: Tkt:5005261, Sev:2, TIQ:130min, Sname:XXX, CIS Id:13091429, Contact:BOB CUCCIARI @ 2123585407 Note:SL-GW20-NYC, SERIAL4/1/0/20:0 IS DOWN, LINE PROTOCOL IS DOWN, CAN’T RE ACH CUST, NO V/M LEFT, OK TO TEST

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(31)61:ABS: Tkt:5005189, Sev:3, TIQ:132min, Sname:XXX, CIS Id:13096748, Contact:DAVID REED @ 9032341828 Note:SL-GW8-FW,SERIAL4/5 IS UP/UP AND INCREMENTING ERRORS…CLEARED COUNTER S AND MONITOR FOR 1/2 HOUR…ASJ/PMC

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(30)60:ABS: Tkt:5004922, Sev:2, TIQ:140min, Sname:BAE9, PL#:352791001, Contact:MARTY MOORE @ 8566637200 Note: SL-GW16-RLY,SERIAL5/1/0/22:0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST ATT. SDH/PMC

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(29)59:ABS: Tkt:5004719, Sev:2, TIQ:140min, Sname:XXX, PL#:327079001, Contact:JOHN MALENCHIK @ 7733764700 Note:SL-GW18-CHI,SERIAL6/0/0 IS DOWN, LINE PROTOCOL IS DOWN UNABLE TO REACH CUST ATT. SDH/PMC

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77657, Contact:ROBERT D. DAWSON @ 3047974007 Note:SL-GW10-DC,SERIAL3/3 IS DOWN/DOWN,HARDWARE IS CXBUS SERIAL.LINK IS DOWN LINE PROTOCOL DOWN LVM FOR CUST,REF.TO PLSC FOR TESTING.

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(28)58:ABS: Tkt:4919709, Sev:2, TIQ:134min, Sname:XXX, CIS Id:130

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(27)57:ABS: Tkt:5005141, Sev:2, TIQ:196min, Sname:XXX, CIS Id:999999999, Contact:KIM, JAY @ 2128356835 Note:SL-GW9-NYC, SERIAL6/0:4 IS DOWN, LINE PROTOCOL IS DOWN, COULDN’T REACH CUST, NO V/M LEFT, OK TO TEST

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(26)56:ABS: Tkt:5004925, Sev:3, TIQ:181min, Sname:XXX, PL#:328933001, Contact:AMIR LLBEIG @ 7137880458 Note: SL-GW8-FW, SERIAL1/6 IS UP, LINE PROTOCOL IS UP,PLS MONITOR. QW/PMC

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(25)55:/SMC/468

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(24)55:ABS: Tkt:5004439, Sev:2, TIQ:190min, Sname:XXX, CIS Id:13103181, Contact:CHUCK SHEA/CUST @ 8039434444 Note:UABLE TO USE INTERNET//CRT DOWN//PWR VERF//OK TEST//NO ALARMS//NO DBU/ NO CHNGS//UNKN EXT DMARC//DATA APPL//C NOTE FOR ROTI//TANEPHIA

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(23)54:ABS: Tkt:5003637, Sev:2, TIQ:185min, Sname:XXX, CIS Id:499378405, Contact:ROY HILLER @ 6152692613 Note:CKT DWN?/CUST STATED THAT HE CAN’T ACCESS THE INTERNET/OK TO TEST.

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(22)53:ABS: Tkt:5002895, Sev:2, TIQ:182min, Sname:XXX, CIS Id:999999999, Contact:BRIAN COLE @ 6157717575 Note:SL-GW8-ATL, SERIAL3/0/0:14 IS DOWN, LINE PROTOCOL IS DOWN…CALLED AND LEFT A VMAIL MESSAGE. TERRENCE/PMC/RESTON.

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(21)52:ABS: Tkt:4997068, Sev:2, TIQ:139min, Sname:XXX, CIS Id:13114419, Contact:ROGER MCCARTY.CUST @ 9499165030 Note:CKT DOWN…PWR VEF..NO ALARM…NO CHG…OK TO TEST…EX DMAR… __ROTI NO ALARMS OUT STANDING..TIFFANY..SMC.

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(20)51:ABS: Tkt:4960032, Sev:2, TIQ:157min, Sname:XXX, CIS Id:13103416, Contact:DOUG SISLER @ 3013348844 Note:SL-GW18-RLY, SERIAL6/1/0/4:0IS DOWN, LINE PROTOCOL IS DOWN, LEFT V/M. …..DALESTER/PMC

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(19)50:ABS: Tkt:4925274, Sev:2, TIQ:188min, Sname:XXX, CIS Id:13105959, Contact:MARTY MOORE @ 8566637200 Note:SL-GW16-RLY, SERIAL5/1/0/22:0 IS DOWN, LINE PROTOCOL IS DOWN, UNABLE T O REACH CUST, NO V/M LEFT, OK TO TEST

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