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Severity: 3 – Medium ********* Dispatch Ti [54]

2:01 pm September 11, 2001
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utes. Notification uses elapsed time adjusted for Business Support Hours (8am – 5pm, Monday – Friday). Case Title Text: none A user error in e-ureaka mim retrieve case engineer 00999896 is not valid Case Number: C179006 Create Time: 09/11/2001 07:49:31

2:01 pm September 11, 2001
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From: clarify@diesel.rose.hp.com Subject: Case Notice (Sev 3, Madsen) – Case C179006 has been sitting in queue gbita-sam for 3 hours. Please take appropriate action. Escalation to supervisor in 45 min

2:01 pm September 11, 2001
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ss Support Hours (8am – 5pm, Monday – Friday). Case Title Text: sam usa-cnfg gbita User has 8 CSO’s that need to be transfered to another employ Case Number: C178691 Create Time: 09/10/2001 20:10:10 Severity: 3 – Medium ********* Dispatch [53]

2:01 pm September 11, 2001
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clarify@diesel.rose.hp.com Subject: Case Notice (Sev 3, Greifer) – Case C178691 has been sitting in queue gbita-sam for 3 hours. Please take appropriate action. Escalation to supervisor in 45 minutes. Notification uses elapsed time adjusted for Busine

2:01 pm September 11, 2001
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From:

2:01 pm September 11, 2001
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***** Dispatch T [51]

2:00 pm September 11, 2001
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sed time adjusted for Business Support Hours (8am – 5pm, Monday – Friday). Case Title Text: essii ise29 using passwords that a coworker gave her. types in hello telnet user Case Number: C178960 Create Time: 09/11/2001 05:59:59 Severity: 3 – Medium ****

2:00 pm September 11, 2001
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From: clarify@diesel.rose.hp.com Subject: Case Notice (Sev 3, Burns) – Case C178960 has been sitting in queue gbita-sam for 3 hours. Please take appropriate action. Escalation to supervisor in 45 minutes. Notification uses elap

2:00 pm September 11, 2001
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Availabl Part Description: fireman [49]

1:32 pm September 11, 2001
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–>Please take appropriate action. Contact: Randy Ronne, TN-688-5936 Create Date: 09/11/2001 10:31:21 Current Owner: blt_link , Not

1:31 pm September 11, 2001
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ita-fmn (Ronne) – Case C179076 – a forward, dispatch, or reject has occurred to queue gbita-fmn. The customer severity is 3 – Medium and the priority is TBD. Case Title: fireman ise181 fail problem: the cus can’t access the ibs database through firem -

1:31 pm September 11, 2001
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From: clarify@diesel.rose.hp.com Subject: Case C179076 forward/dispatch to gb

1:31 pm September 11, 2001
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ink , Not Availabl Part Description: Projec [48]

1:18 pm September 11, 2001
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- Medium and the priority is TBD. Case Title: essii ise29 using passwords that a coworker gave her. types in hello telnet user —>Please take appropriate action. Contact: Sheila Burns, TN-206-3334 Create Date: 09/11/2001 05:59:59 Current Owner: blt_l

1:18 pm September 11, 2001
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From: clarify@diesel.rose.hp.com Subject: Case C178960 forward/dispatch to gbita-sam (Burns) – Case C178960 – a forward, dispatch, or reject has occurred to queue gbita-sam. The customer severity is 3

1:18 pm September 11, 2001
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sa-c [47]

1:09 pm September 11, 2001
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e Title: sam usa-cnfg gbita ER 1606573r Customer is wanting to know why this case has not —>Please take appropriate action. Contact: blt_link Daemon, None Create Date: 09/11/2001 10:09:13 Current Owner: blt_link , Not Availabl Part Description: sam u

1:09 pm September 11, 2001
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5 – a forward, dispatch, or reject has occurred to queue gbita-sam. The customer severity is 2 – Seriou and the priority is TBD. Cas

1:09 pm September 11, 2001
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From: clarify@diesel.rose.hp.com Subject: Case C179065 forward/dispatch to gbita-sam (Daemon) – Case C17906

1:09 pm September 11, 2001
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Please take appropriate action. Contact: Gord Power, TN-364-9022 Create Date: 09/11/2001 09:47:46 Current Owner: blt_link , Not Availabl Part Description: fireman is Originator: blt_link Site: HP [45]

12:48 pm September 11, 2001
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C179055 forward/dispatch to gbita-fmn (Power) – Case C179055 – a forward, dispatch, or reject has occurred to queue gbita-fmn. The customer severity is 2 – Seriou and the priority is TBD. Case Title: fireman ise190 cnfg User cannot log into ISE190 —>

12:48 pm September 11, 2001
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From: clarify@diesel.rose.hp.com Subject: Case

12:48 pm September 11, 2001
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art Description: fireman is [44]

12:44 pm September 11, 2001
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e priority is TBD. Case Title: fireman ise180 fail User upgraded his reflections in Aim and now gets an error —>Please take appropriate action. Contact: Terry Bass, TN-948-4730 Create Date: 09/11/2001 09:43:58 Current Owner: blt_link , Not Availabl P

12:44 pm September 11, 2001
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