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814 235-1900

10:39 pm September 11, 2001
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RESOLVED:SD820998/21:23/SRC:TO/IMP:AV – HNW/STATUS:Account Access and HNW is down on all threads, AV – HNW are available aao 22:30 /NOSI=?/RC:Under investigation/Outage:67 Mins

10:38 pm September 11, 2001
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SD820998/21:22/SRC:TO/IMP:AV – HNW/STATUS:Account Access and HNW is down on all threads, multiple groups addressing on CRISIS bridge/NOSI=?/RC:Unk/NO ETA

9:54 pm September 11, 2001
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IT Contingency Status Update call will take place at 23:00 and again on Wednesday morning at 06:00 on 1CALL Bridge, breakout session 5. Any questions please contact the Support Center @ 1-800-950-6667 or 15767

8:59 pm September 11, 2001
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d/NO ETA

6:14 pm September 11, 2001
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SD820945/18:00/SRC:TO/IMP:Teleaccount Price Update/STATUS:CMSJD100 missed the 18:00 SLC/NOSI=?/RC: Being Investigate

6:14 pm September 11, 2001
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, breakout session 5, the call has been moved up to 18:30. Please dial in at 18:30. Thx. Al Boyd, Support Center.

5:05 pm September 11, 2001
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UPDATE: To everyone scheduled to attend the IT Contingency call at 19:00 on the 1CALL Bridge

5:05 pm September 11, 2001
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.)

4:25 pm September 11, 2001
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CORRECTION – CNBC just reported that the NYSE, AMEX & NASDAQ makerts will remain closed thru tomorrow (Wednesday – 9/12

4:25 pm September 11, 2001
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UPDATE – CNBC just reported that all U.S. markets will remain closed on Wednesday (9/12) and a decision will be made tomorrow as to when the markets will reopen.

4:22 pm September 11, 2001
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SD#820691/11:25/SRC:TO/IMPACT:Powerstore Jukeboxes/1 of the PROD Jukebox and 1 Backup Jukebox are having issues, SI and OPS are addr/NOSI=?/RC:Being Investigated/NO ETA

12:24 pm September 11, 2001
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will begin @ 12:30 today.

12:01 pm September 11, 2001
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ALERT – The Pricing Window

12:01 pm September 11, 2001
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fending record and restarted the app/NOSI=?/RC:Data Issue/OUTAGE:33 Mins

11:55 am September 11, 2001
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RESOLVED:SD820695/11:20/SRC:TO/IMP:PACE Application, FIG/STATUS:PAC Application is available as of 11:53, SI cleared of

11:55 am September 11, 2001
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SD820695/11:20/SRC:TO/IMP:PACE Application, FIG/STATUS:Tier3 DBA reports blocked processes are affecting the PACE application, DBA is addr./NOSI=?/RC:Being Investigated/NO ETA

11:40 am September 11, 2001
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RESOLVED:SD820306/07:00/SRC:TO/IMP:Daily Report Creator/STATUS:VIAJD800 missed the 7:00 SLC, AAO – 7:23/NOSI=?/RC: Being Investigated/OUTAGE:23 Mins

7:38 am September 11, 2001
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UPDATE:SD82……6…………………………………………………………………………………………………………………………………………………………………..d/NO ISSUE

7:27 am September 11, 2001
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NOSI=?/RC: Being Investigated/ETA:8:00

7:19 am September 11, 2001
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SD820306/07:00/SRC:TO/IMP:Daily Report Creator/STATUS:VIAJD800 missed the 7:00 SLC, Job is executing/

7:19 am September 11, 2001
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SD820270/06:00/SRC:TO/IMP:View2000 Equity Attrib page/STATUS:Some views on the Equity Attrib. page is showing no data, SI and FINS are addr./NOSI=?/RC: Being Investigated/NO ETA

7:03 am September 11, 2001
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All Direct Investor Services, Institutional and Corporate processing is complete, priority reports are on time and all onlines and Web functions are available.

7:00 am September 11, 2001
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