Blog Archives

(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….JoeEM

7:50 pm September 11, 2001
Leave a comment

ata. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

7:49 pm September 11, 2001
Leave a comment

(8)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing d

7:49 pm September 11, 2001
Leave a comment

now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001…Brandi/EM

6:03 pm September 11, 2001
Leave a comment

(7)corrected. All centers on the Aspect Rel.6 are

6:03 pm September 11, 2001
Leave a comment

or their customer reps. STATUS: Problem has been

6:03 pm September 11, 2001
Leave a comment

(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports f

6:03 pm September 11, 2001
Leave a comment

(5)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:15 pm September 11, 2001
Leave a comment

ing on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:11 pm September 11, 2001
Leave a comment

(4)corrected. Currently work

5:11 pm September 11, 2001
Leave a comment

lem has been

5:10 pm September 11, 2001
Leave a comment

(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Prob

5:10 pm September 11, 2001
Leave a comment

(2)@ 15:05cdt…Peasley/em

4:44 pm September 11, 2001
Leave a comment

(1)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED

4:44 pm September 11, 2001
Leave a comment

ed. RESTORED at 14:20 CT… Scott/DAS

3:38 pm September 11, 2001
Leave a comment

(32)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables correct

3:38 pm September 11, 2001
Leave a comment

(31)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:37 pm September 11, 2001
Leave a comment

(30)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

2:52 pm September 11, 2001
Leave a comment

(29)ted code moved into production. NXTUPD: 15:35 9/11/2001…Peasley/em

2:34 pm September 11, 2001
Leave a comment

ntly working to get correc

2:34 pm September 11, 2001
Leave a comment

(28)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Curre

2:34 pm September 11, 2001
Leave a comment

7)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001…Brandi/EM

1:41 pm September 11, 2001
Leave a comment

(2

1:41 pm September 11, 2001
Leave a comment

ports for their customer reps. STATUS: Aspect has made t

1:40 pm September 11, 2001
Leave a comment

(26)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull re

1:40 pm September 11, 2001
Leave a comment