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to open a P1 case requesting whatever h/w they need from the “local” NY/NJ depot for their back-up datacenters. After they open the case they will be serviced based on above priority list which you should tell them about. I asked TAC -2/3

10:19 pm September 11, 2001
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omers -1/3

10:19 pm September 11, 2001
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diheragh|Team – I’m beginning to get calls from B&I cutomers to open local depot’s for h/w. Working with Frank & Kevin Aspell. Priority process as follows – Fed’s 1st, Hospitals 2nd, CAPS 3rd and P1 cases 4th. Tell cust

10:19 pm September 11, 2001
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||Tune in for the Service Provider SETV today at 8:30 a.m. (pst)! |66

11:27 am September 11, 2001
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