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of the GCC-SLC >team to the WW-HARDWARE queue. The customer chose an inquiry method of >SJ- PH-Call Back. > >To view the case on CCO go to: >http://cco/cgi-bin/front.x/case_|640 -3/3

8:10 pm September 11, 2001
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- SJ- PH-Call Back – WW-HARDWARE – B828541 – >MERRILL LYNCH > >(This Enhanced TAC dispatch alert is being delivered to the virtual team >(vt-merrill) handling MERRILL LYNCH) > >Priority 1 case B828541 has been dispatched by edsantia -2/3

8:10 pm September 11, 2001
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clarify@cisco.com” >To: vt-merrill@cisco.com >Subject: ET Alert – 1 -1/3

8:10 pm September 11, 2001
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Mike Heshmati|Fwd: ET Alert – 1 – SJ- PH-Call Back – WW-HARDWARE – B828541 – MERRILL LYNCH | >Date: Tue, 11 Sep 2001 17:09:07 -0700 (PDT) >From: “

8:10 pm September 11, 2001
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of the GCC-SLC >team to the WW-HARDWARE queue. The customer chose an inquiry method of >SJ- PH-Call Back. > >To view the case on CCO go to: >http://cco/cgi-bin/front.x/case_|640 -3/3

8:07 pm September 11, 2001
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- SJ- PH-Call Back – WW-HARDWARE – B828541 – >MERRILL LYNCH > >(This Enhanced TAC dispatch alert is being delivered to the virtual team >(vt-merrill) handling MERRILL LYNCH) > >Priority 2 case B828541 has been dispatched by edsantia -2/3

8:07 pm September 11, 2001
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Mike Heshmati|Fwd: ET Alert – 2 – SJ- PH-Call Back – WW-HARDWARE – B828541 – MERRILL LYNCH | >Date: Tue, 11 Sep 2001 17:03:42 -0700 (PDT) >From: “clarify@cisco.com” >To: vt-merrill@cisco.com >Subject: ET Alert – 2 -1/3

8:07 pm September 11, 2001
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Poonam Thani||Mike, pls. email me the docs you have asap, I need to email it to the copy center now. They will not be able to give us the printouts if we send it to them after 3pm today….-Pam|193

5:30 pm September 11, 2001
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mgoldswo| AFI has a P1 case not picked up B828105. Sallyanne found it. Mag

4:43 pm September 11, 2001
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mcolbert|mike, case has a new owner. guy is in slc but has a low badge number. maybe we’ll be okay, wendell is about to conference me on with this guy.

4:42 pm September 11, 2001
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jacooke|Check your email.

4:38 pm September 11, 2001
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B828105 has been dispatched by bcanabe of the GCC-SLC team >to the SLC-CD/IPTV queue. The customer chose an inquiry method of SJ- PH-LIVE. > >To view the case on CCO go to: >http:|640 -3/3

4:33 pm September 11, 2001
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Alert – 1 – SJ- PH-LIVE -SLC-CD/IPTV – B828105 – AMERICAN >FAMILY INSURANCE GROUP > >(This Enhanced TAC dispatch alert is being delivered to the virtual team >(vt-afi) handling AMERICAN FAMILY INSURANCE GROUP) > >Priority 1 case -2/3

4:32 pm September 11, 2001
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Mike Heshmati|Fwd: ET Alert – 1 – SJ- PH-LIVE -SLC-CD/IPTV – B828105 – AMERICAN FAMILY INSURANCE GROUP | >Date: Tue, 11 Sep 2001 13:29:25 -0700 (PDT) >From: “clarify@cisco.com” >To: vt-afi@cisco.com >Subject: ET -1/3

4:32 pm September 11, 2001
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# B828105 escalated to a P2. Thanks, 720-875-3013

4:22 pm September 11, 2001
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mcolbert|Mike, please call me asap. I need case

4:22 pm September 11, 2001
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B827967 has been dispatched by cglick of the GCC-SLC team >to the WW-HARDWARE queue. The customer chose an inquiry method of SJ- >PH-LIVE. > >To view the case on CCO go to: >http:|640 -3/3

3:37 pm September 11, 2001
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ty 1 case -2/3

3:37 pm September 11, 2001
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Alert – 1 – SJ- PH-LIVE – WW-HARDWARE – B827967 – AMERICAN >AIRLINES CORPORATION > >(This Enhanced TAC dispatch alert is being delivered to the virtual team >(vt-sabre) handling AMERICAN AIRLINES CORPORATION) > >Priori

3:37 pm September 11, 2001
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>Date: Tue, 11 Sep 2001 12:28:19 -0700 (PDT) >From: “clarify@cisco.com” >To: vt-sabre@cisco.com >Subject: ET -1/3

3:36 pm September 11, 2001
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Mike Heshmati|Fwd: ET Alert – 1 – SJ- PH-LIVE – WW-HARDWARE – B827967 – AMERICAN AIRLINES CORPORATION |

3:36 pm September 11, 2001
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>team to the WW-HARDWARE queue. The customer chose an inquiry method of >SJ- PH-LIVE. > >To view the case on CCO go to: >http://cco/cgi-bin/front.x/case_tools/query.cgi?case=B8149|640 -3/3

2:46 pm September 11, 2001
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PH-LIVE – WW-HARDWARE – B814978 – SABRE GROUP > >(This Enhanced TAC dispatch alert is being delivered to the virtual team >(vt-sabre) handling SABRE GROUP) > >Priority 2 case B814978 has been dispatched by manderse of the GCC-SLC -2/3

2:46 pm September 11, 2001
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Mike Heshmati|Fwd: ET Alert – 2 – SJ- PH-LIVE – WW-HARDWARE – B814978 – SABRE GROUP | >Date: Tue, 11 Sep 2001 11:39:39 -0700 (PDT) >From: “clarify@cisco.com” >To: vt-sabre@cisco.com >Subject: ET Alert – 2 – SJ- -1/3

2:46 pm September 11, 2001
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Thanks, -Pam|242 -2/2

2:46 pm September 11, 2001
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