Blog Archives

20022 – 1.800.808.1058 opti

2:41 am September 12, 2001
Leave a comment

ISHD1380870 – CTI-InternetSuite – SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC – 2

2:41 am September 12, 2001
Leave a comment

le to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1

1:42 am September 12, 2001
Leave a comment

ISHD1380617 – CTI-InternetSuite – All Clear – SitMan Page: SITMAN PAGE-All users ab

1:42 am September 12, 2001
Leave a comment

2/02:- 1.800.808.1058 options 2,1,1

11:34 pm September 11, 2001
Leave a comment

1/02:ISHD1380617 – CTI-InternetSuite – SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT

11:33 pm September 11, 2001
Leave a comment

2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. – 220022 – 1.800.808.1058 options 2,1,1

11:07 pm September 11, 2001
Leave a comment

1/02:ISHD1380617 – CTI-InternetSuite – Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen

11:07 pm September 11, 2001
Leave a comment

ISHD1380617 – CTI-InternetSuite – SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. – 220022 – 1.800.808.1058 options 2,1,1

10:11 pm September 11, 2001
Leave a comment

ISHD1379481 – IMPACT – All Clear – SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while

4:49 pm September 11, 2001
Leave a comment

ISHD1379958 – ServerOutage – PKCEXV006. Server giving reports of disk corruption. Server Ops investigating. Affecting 100 users. NO ETR. – – 1.800.808.1058 options 2,1,

4:25 pm September 11, 2001
Leave a comment

ISHD1378435 – CTI-InternetSuite – All Clear – SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058 options 2,1,1

12:08 pm September 11, 2001
Leave a comment

HD1378435 – CTI-InternetSuite – SITMAN PAGE-Users continue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. – 990099 – 1.800.808.1058 options 2,1,1

10:54 am September 11, 2001
Leave a comment

IS

10:54 am September 11, 2001
Leave a comment

igns. Davox dialer download completed at 5:50am cdt. Dialer A,B

7:35 am September 11, 2001
Leave a comment

ISHD1378443 – PredictiveDialer – SITMAN PAGE-Dialer Analysts unable to build todays campa

7:35 am September 11, 2001
Leave a comment