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Auto Quality in Pocattello is just ringing. VT# 249113

2:50 am September 12, 2001
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2of2:ASA: 32, SL: 79%, OCC: 89%, HS-ASA: 66, SL: 96%, OCC: 88%, PRT-ASA: 58, SL 100%, OCC: 82%. NCC/b

2:16 am September 12, 2001
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1of2:Stats, MB-ASA: 154, SL: 41%, OCC: 84%, CRG-ASA: 52, SL: 92%, OCC: 90%, Tec-ASA: 62, SL: 46%, OCC: 95%, ACT-ASA: 52, SL: 75%, OCC: 92%, SST-ASA: 93, SL: 62%, OCC: 91%, SPS-

2:16 am September 12, 2001
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Stats (overall): ATT: 161791, ANS: 130362, ABD: 1446, BSY: 16983, ASA: 101, SL: 55%, OCC: 86%, HT: 420. NCC/b

2:16 am September 12, 2001
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(1/1) Pocatello Customer Service: MTD Qual: 255/291 87.62% WTD Qual:67/81 82.72% MTD Cred: 192/231 83%. (c)convergys

1:18 am September 12, 2001
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(1/1) Pocatello Customer Service: MTD Qual: 278/320 – 86.9% WTD Qual: 67/81 – 82.72% MTD Cred: 177/213 – 83.1%. Jim (c)convergys

1:18 am September 12, 2001
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ATTENDANCE/ADHERENCE: CVG ATT: 91%, ADH: 91%, BOISE ATT: 88%, ADH: 95%, WEST ATT: 89%, ADH: 89%. NCC/b

12:09 am September 12, 2001
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FYI: Convergys is no longer assisting with Technical call volume. NCC/b

12:01 am September 12, 2001
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UPDATE: Bomb threat in Pharr. The Convergys Threat Task Force has deemed this to be a non-credible threat. VT# 249097, Case# 157879. NCC/b

11:56 pm September 11, 2001
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PM Attendance: South Jordan 88%, Moore 91%, Pocatello 92%, Pharr 93%, Valdosta 92%, and Overall 91%. NSD/C

11:55 pm September 11, 2001
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FYI: An agent in Pharr received a bomb threat. The Threat Task Force has been notified. VT# 249097, Case# 157879 NCC/b

11:42 pm September 11, 2001
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Pharr has just received a bomb threat. Please contact the NCC.

11:28 pm September 11, 2001
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ENTERPRISE STAFFING: CVG ATT: 91%, ADH: 90%, BOISE ATT: 89%, ADH: 95%, WEST ATT: 83%, ADH: 88%. NCC/b

9:09 pm September 11, 2001
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FYI: Convergys is assisting West with Technical call volume. NCC/b

8:52 pm September 11, 2001
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BROADCAST UPDATE: WPIX Channel New York WB Viewer Channel 908. Service has been restored. NCC/b

8:33 pm September 11, 2001
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2of2:Convergys. DTV Security is now investigating. VT# 249073, Case#157873 NCC/b

8:11 pm September 11, 2001
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1of2:DUPLICATE: Some people did not receive this page. UPDATE: Bomb threat in South Jordan. The Convergys Threat Task Force has deemed this to be a non-viable threat against

8:11 pm September 11, 2001
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FYI: MB is no longer in que. NCC/b

7:52 pm September 11, 2001
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2of2:249073, Case# 157873 NCC/b

7:19 pm September 11, 2001
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1of2:UPDATE: Bomb threat in South Jordan. The Convergys Threat Task Force has deemed this to be a non-viable threat against Convergys. DTV Security is now investigating. VT#

7:19 pm September 11, 2001
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2of2:ASA: 10, SL: 83%, OCC: 93%, HS-ASA: 13, SL: 96%, OCC: 96%, PRT-ASA: 18, SL: 99%, OCC: 93%. NCC/b

6:34 pm September 11, 2001
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1of2:STATS: MB-ASA: 239, SL: 28%, OCC: 91%, CRG-ASA: 8, SL: 89%, OCC: 95%, TEC:-ASA: 42, SL: 48%, OCC: 96%, ACT-ASA: 8, SL: 66%, OCC: 96%, SST-ASA: 216, SL: 67%, OCC: 97%, SPS-

6:34 pm September 11, 2001
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BROADCAST UPDATE: All signals have been restored for the New York local and distant network feeds except NY-WPIX/VC908, no ETA for restoration. NCC/b

6:27 pm September 11, 2001
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STATS (overall): ATT: 115915, ANS: 88256, ABD: 11979, BSY: 15680, SL: 47%, OCC: 93%, ASA: 107, HT: 425. NCC/b

6:24 pm September 11, 2001
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ENTERPRISE STAFFING: CVG ATT:92%, ADH:90%; BOISE ATT:89%, ADH:93%; WEST ATT:83%, ADH:79%. NCC/b

6:13 pm September 11, 2001
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