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Sev1 updated Esc S3041452 DOMINIC JOSEPH 2126381539 55 WATER ST2 GLOBAL INVESTMENT BANKING EMCNCCOPS 09/11/01 22:58:29

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2/02:half million dollars 09/11/01 22:02:57

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OPS No SNA connectivity from Garden City to Somerset..Major job that is not getting received..ACP jobs with financial impact about

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1/02:Sev1 open S3041474 IAN JOHNSON 8002427396 ATRIA WEST2 DIVERSIFIED CONSUMER SERVICES EMCNCC

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Sev1 open S3041465 STEVEN SULLIVAN 7325632400 SOMERSET1 ENTERPRISE TECH PROCESSING APPCTSFTSCFC due to the disaster in newyork and the fed closing late the following 09/11/01 21:47:06

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Sev1 open S3041460 FREDERICK IRVING 5165747934 1985MARCUS1 NATIONAL CONSUMER SERVICES EMCNCCOPS SERVER OPS NEEDS SINGLE SIGN ON/ ICOB CONNECTIONS CHECKED. ONLINE BANKING UNACCESSIBLE 09/11/01 21:41:35

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2/02:l attempt to contact Mike 09/11/01 21:33:18

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1/02:Sev1 open Key S3041455 DOMENIC MOZZONE 718-242-2698 4CMC3 CHASE CAP MKTS FIDUCIARY SVCS NEVOICETRKHD Cell phone..516-641-3472-West side 6th floor needs phones up and running 4 CMC..Spoke with Kevin Burd and Pete Bacinet..wil

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Sev1 open S3041452 DOMINIC JOSEPH 2126381539 55 WATER ST2 GLOBAL INVESTMENT BANKING EMCNCCOPS User states that Server X.25 needs to be switched from the production Server to the contingency Server. 09/11/01 21:26:51

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Sev1 open S3041385 KENNETH SMITH 7132163506 HOUSTON CC15 ENTERPRISE TECH PROCESSING EMCNCCOPS Chase International Plaza – Dallas experiencing network connectivity problems impacting production. 09/11/01 18:52:02

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Sev1 open S3041362 MARK SMALLWOOD 469-477-2447 CIP5 GLOBAL INVESTOR SERVICES EMCNCCOPS User needs to have the direct connect servers. multiple users are affected 09/11/01 16:52:33

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Sev1 open S3041339 BEENA KOTHARI 516-574-7291 1985 MARCUS1 NATIONAL CONSUMER SERVICES EMCNCCOPS dept: 9590…R & D site/contact name # Nancy Hiner-tel# 281 929 3718/default gateway add: 178.15.140.254 09/11/01 17:21:43

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2/02:… MTM# 310 09/11/01 17:21:00

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1/02:Sev1 open S3041337 RICHARD GARZA 210 829 6152 OAK PARK1 REGIONAL CONSUMER BANKING EMCNCCOPS Lundy is down and offline …Unable to establish a Televeiw session ….tried to reboot the 550 controller but it will not come up

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Sev1 open S3041322 PHILLIP MARAGH 732-563-2400 SOMERSET1 ENTERPRISE TECH PROCESSING APPCTSFTSSSWIFT S7GP NB 16:27:44 J03461 IEE600I REPLY TO 28 IS;DQ D01DLI 09/11/01 16:44:52

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Sev1 open S3041320 JOHN RITCHIE 5165747965 1985MARCUS1 NATIONAL CONSUMER SERVICES EMCNCCOPS Br. 35- Near City Hall, NYC- comm server is down… Power or phone lines MAY be down in area… JR 09/11/01 16:40:35

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WATER2 CHASE CAP MKTS FIDUCIARY SVCS NEVOICEHD User needs number of fax lines / phone lines moved from 55 Water to M’tech to do tomorrows business. 09/11/01 16:20:03

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Sev1 open S3041312 WILLIAM PRENDERGAST 2126381760 55

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Sev1 open S3041284 SYED AZIZ 718-242-5102 3 CMC4 ENTERPRISE TECH PROCESSING GLBINTERNET CHASE.COM is down. GLBINTERNET is working on this issue. 09/11/01 14:58:18

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2/02:Stewart Ave in Garden 09/11/01 13:44:44

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250 JOAN BENNETT 858 677-4512 LA JOLLA2 DIVERSIFIED CONSUMER SERVICES EMCNCCOPS Quest down for aprox 90 users in LaJolla. Sybase error: sql server connection timed out. User advd all caf users at 900

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1/02:Sev1 open S3041

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Sev1 open S3041214 COLLIN NEMBHARD 5165747282 1985MARCUS1 NATIONAL CONSUMER SERVICES GLBINTERNET CHASE.COM COMING UP IN RED ONCE AGAIN…PREVIOUS TR #S3039574 & 3041152 09/11/01 12:30:01

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Sev1 open S3041206 WILLIAM ALMANZAR 212-638-2138 55 WATER5 CHASE CAP MKTS FIDUCIARY SVCS EMCNCCOPS Data line is beeping in room 540, server room. As a result ‘BOTTS’ is 09/11/01 12:05:25

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Sev1 open S3041198 JONATHAN GILBERT 516 745-3243 ATRIA WEST2 DIVERSIFIED CONSUMER SERVICES EMCNCCOPS Garden City (Atria West) is reporting no mainframe connectivity for whole 09/11/01 11:51:17

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