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2/02:Christopher Juckins at FastAccess 1.800.747.5150 pin 5226303

2:51 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 01:29:39 Tkt: NOC000000084892 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: Biloxi LOG: SMS00BHM reports all circuits are down once again. 500 customers

2:51 am September 12, 2001
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2/02:Juckins at FastAccess 1.800.317.3343 opt 3,2

2:45 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 01:29:39 Tkt: NOC000000084892 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: Biloxi LOG: SMS00BHM reports all circuits back up. No customers affected now

2:45 am September 12, 2001
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2/02:Juckins at FastAccess 1.800.317.3343 opt 3,2

1:31 am September 12, 2001
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1/02:****NEW-TKT**** TYPE: Major OP: 09/12/01 01:29:39 Tkt: NOC000000084892 STAT: WIP SITE: Biloxi PROB: SMS00BHM reports all circuits down. 1200 customers affected. ETR: 3:30 am 12 Sept 2001.

1:31 am September 12, 2001
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1/02:****NEW-TKT**** TYPE: Major OP: 09/12/01 01:29:39 Tkt: NOC000000084892 STAT: WIP SITE: Biloxi PROB: SMS00BHM reports all circuits down. 1200 customers affected. ETR: 3:30 am 12 Sept 2001.

1:30 am September 12, 2001
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2/02:ETR: 0800 12 Sept 2001 Contact: FastAccess 1.800.317.3343 opt 3,2

12:25 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 00:15:00 Tkt: NOC000000084886 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: Atlanta – Stone Mountain LOG: ADSL-ASM-DSG reports PCDATA outage in Norcross,

12:25 am September 12, 2001
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2/02: 100 Contact: FastAccess 1.800.317.3343 opt 3,2

12:22 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 00:18:14 Tkt: NOC000000084887 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: LOG: ADSL-MIA-DSG reports PCDATA outage in South Florida, Miami area. ETR: 0

12:22 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 00:18:14 Tkt: NOC000000084887 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: LOG: ADSL-MIA-DSG reports PCDATA outage in South Florida, Miami area. ETR: 0

12:22 am September 12, 2001
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2/02:FastAccess 1.800.317.3343 opt 3,2

12:19 am September 12, 2001
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1/02:****NEW-TKT**** TYPE: Major OP: 09/12/01 00:18:14 Tkt: NOC000000084887 STAT: WIP SITE: PROB: ADSL-MIA-DSG reports DSLAM (PCDATA) outage in South Florida, Miami area. ETR: 0100 12 Sept 2001

12:19 am September 12, 2001
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2/02:Contact: FastAccess 1.800.317.3343 opt 3,2

12:16 am September 12, 2001
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1/02:****NEW-TKT**** TYPE: Major OP: 09/12/01 00:15:00 Tkt: NOC000000084886 STAT: WIP SITE: Atlanta – Stone Mountain PROB: ADSL-ASM-DSG reports DSLAM outage in Norcross, GA area. Cu affected: 50

12:16 am September 12, 2001
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2/02:678-441-8377

11:53 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 08/31/01 11:05:55 Tkt: NOC000000083771 STAT: Monitor COMPANY NAME: BellSouth.Net Inc. SITE: Atlanta 1100 LOG: This is just a TELALERT test. Please do not res

11:53 pm September 11, 2001
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2/02:circuits are up. I am down grading status to information and will update resolution in the ticket. Contact Sheikh Khalil 7705226000 x 4102

11:02 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/11/01 20:17:29 Tkt: NOC000000084877 STAT: WIP COMPANY NAME: BellSouth.Net Inc. SITE: Owensboro LOG: Hopkinsville ERS city of Owensboro was ringing busy due

11:02 pm September 11, 2001
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2/02:Nine circuits are fixed. I am calling BRC for resolution detail. Contact Sheikh Khalil 7705226000 x 4102

10:46 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/11/01 20:17:29 Tkt: NOC000000084877 STAT: WIP COMPANY NAME: BellSouth.Net Inc. SITE: Owensboro LOG: Hopkinsville ERS city of Owensboro was ringing busy due

10:46 pm September 11, 2001
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2/02:are down right now. Issue has been escalated to Rick McCoy. Contact Sheikh Khalil 7705226000 x 4102

10:36 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/11/01 20:17:29 Tkt: NOC000000084877 STAT: WIP COMPANY NAME: BellSouth.Net Inc. SITE: Owensboro LOG: Hopkinsville ERS city of Owensboro ringing busy due to

10:36 pm September 11, 2001
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2/02:678-441-8377

10:17 pm September 11, 2001
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