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11:33 pm September 11, 2001
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|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527

11:33 pm September 11, 2001
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215

10:19 pm September 11, 2001
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|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA’s customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229

9:35 pm September 11, 2001
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|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT – NSA’s customer network troubleshooting application – in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230

8:20 pm September 11, 2001
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408.527.0007 |220

6:48 pm September 11, 2001
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil

6:47 pm September 11, 2001
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OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2

6:43 pm September 11, 2001
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between US and EMEA intermittent due to high load on national and international circuits. MCI and Sprint expect phone lines to become stable by tomorrow afternoon. Voice Services support monitoring -1/2

6:43 pm September 11, 2001
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|VOICE-P1 UPDATE #4244044 |Calls

6:43 pm September 11, 2001
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|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208

5:13 pm September 11, 2001
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13:10 PT Ops 408.527.0007 |258 -2/2

4:18 pm September 11, 2001
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Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2

4:18 pm September 11, 2001
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|VOICE-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice services stable and restored. Support removed all

4:18 pm September 11, 2001
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527.0007 |242 -2/2

3:59 pm September 11, 2001
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|VOICE-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2

3:59 pm September 11, 2001
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Sep 12:30 PT NO ETU. Ops 408.527.0007 |205

3:45 pm September 11, 2001
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|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11

3:45 pm September 11, 2001
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|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220

3:42 pm September 11, 2001
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|VOICE-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |231

3:35 pm September 11, 2001
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |224

3:18 pm September 11, 2001
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deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205

3:11 pm September 11, 2001
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|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can

3:11 pm September 11, 2001
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |215

2:41 pm September 11, 2001
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8:31 PT NO ETU. Ops 408.527.0007 |233

2:32 pm September 11, 2001
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