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EM

7:50 pm September 11, 2001
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(29)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….Joe

7:50 pm September 11, 2001
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data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

7:49 pm September 11, 2001
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(28)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time

7:49 pm September 11, 2001
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M

6:04 pm September 11, 2001
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(27)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001…Brandi/E

6:04 pm September 11, 2001
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ime data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

6:03 pm September 11, 2001
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(26)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect t

6:03 pm September 11, 2001
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for this evening and will resume operation tommorrow morning.

5:15 pm September 11, 2001
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(25)Traffic from Sac4 has been rerouted. Sac4 is closed

5:15 pm September 11, 2001
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:19 9/11/2001…Peasley/em

5:11 pm September 11, 2001
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(24)corrected. Currently working on restoring lost data. NXTUPD: 18

5:11 pm September 11, 2001
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7. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

5:11 pm September 11, 2001
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(23)Update 423285

5:11 pm September 11, 2001
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(22)@ 15:05cdt…Peasley/em

4:44 pm September 11, 2001
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(21)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED

4:44 pm September 11, 2001
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s in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:38 pm September 11, 2001
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(20)Restoral X4229941. PROB: Web OE – App error

3:38 pm September 11, 2001
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(19)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:37 pm September 11, 2001
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(18)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

2:52 pm September 11, 2001
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(17)ted code moved into production. NXTUPD: 15:35 9/11/2001…Peasley/em

2:34 pm September 11, 2001
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(16)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc

2:34 pm September 11, 2001
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(15)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001…Brandi/EM

1:41 pm September 11, 2001
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stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

1:40 pm September 11, 2001
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(14)Update 4232857. PROB: IEX Time

1:40 pm September 11, 2001
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