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2/02:Christopher Juckins at FastAccess 1.800.747.5150 pin 5226303

2:51 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 01:29:39 Tkt: NOC000000084892 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: Biloxi LOG: SMS00BHM reports all circuits are down once again. 500 customers

2:51 am September 12, 2001
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2/02:Juckins at FastAccess 1.800.317.3343 opt 3,2

2:44 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 01:29:39 Tkt: NOC000000084892 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: Biloxi LOG: SMS00BHM reports all circuits back up. No customers affected now

2:44 am September 12, 2001
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2/02:Juckins at FastAccess 1.800.317.3343 opt 3,2

1:30 am September 12, 2001
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1/02:****NEW-TKT**** TYPE: Major OP: 09/12/01 01:29:39 Tkt: NOC000000084892 STAT: WIP SITE: Biloxi PROB: SMS00BHM reports all circuits down. 1200 customers affected. ETR: 3:30 am 12 Sept 2001.

1:30 am September 12, 2001
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2/02:ETR: 0800 12 Sept 2001 Contact: FastAccess 1.800.317.3343 opt 3,2

12:24 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 00:15:00 Tkt: NOC000000084886 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: Atlanta – Stone Mountain LOG: ADSL-ASM-DSG reports PCDATA outage in Norcross,

12:24 am September 12, 2001
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2/02: 100 Contact: FastAccess 1.800.317.3343 opt 3,2

12:22 am September 12, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/12/01 00:18:14 Tkt: NOC000000084887 STAT: WIP COMPANY NAME: RESIDENTIAL SITE: LOG: ADSL-MIA-DSG reports PCDATA outage in South Florida, Miami area. ETR: 0

12:22 am September 12, 2001
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2/02:FastAccess 1.800.317.3343 opt 3,2

12:18 am September 12, 2001
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1/02:****NEW-TKT**** TYPE: Major OP: 09/12/01 00:18:14 Tkt: NOC000000084887 STAT: WIP SITE: PROB: ADSL-MIA-DSG reports DSLAM (PCDATA) outage in South Florida, Miami area. ETR: 0100 12 Sept 2001

12:18 am September 12, 2001
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2/02:Contact: FastAccess 1.800.317.3343 opt 3,2

12:15 am September 12, 2001
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1/02:****NEW-TKT**** TYPE: Major OP: 09/12/01 00:15:00 Tkt: NOC000000084886 STAT: WIP SITE: Atlanta – Stone Mountain PROB: ADSL-ASM-DSG reports DSLAM outage in Norcross, GA area. Cu affected: 50

12:15 am September 12, 2001
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2/02:678-441-8377

11:53 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 08/31/01 11:05:55 Tkt: NOC000000083771 STAT: Monitor COMPANY NAME: BellSouth.Net Inc. SITE: Atlanta 1100 LOG: This is just a TELALERT test. Please do not res

11:53 pm September 11, 2001
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2/02:circuits are up. I am down grading status to information and will update resolution in the ticket. Contact Sheikh Khalil 7705226000 x 4102

11:01 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/11/01 20:17:29 Tkt: NOC000000084877 STAT: WIP COMPANY NAME: BellSouth.Net Inc. SITE: Owensboro LOG: Hopkinsville ERS city of Owensboro was ringing busy due

11:01 pm September 11, 2001
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2/02:Nine circuits are fixed. I am calling BRC for resolution detail. Contact Sheikh Khalil 7705226000 x 4102

10:45 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/11/01 20:17:29 Tkt: NOC000000084877 STAT: WIP COMPANY NAME: BellSouth.Net Inc. SITE: Owensboro LOG: Hopkinsville ERS city of Owensboro was ringing busy due

10:45 pm September 11, 2001
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2/02:are down right now. Issue has been escalated to Rick McCoy. Contact Sheikh Khalil 7705226000 x 4102

10:36 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 09/11/01 20:17:29 Tkt: NOC000000084877 STAT: WIP COMPANY NAME: BellSouth.Net Inc. SITE: Owensboro LOG: Hopkinsville ERS city of Owensboro ringing busy due to

10:35 pm September 11, 2001
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2/02:678-441-8377

10:16 pm September 11, 2001
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1/02:****CHG-TKT**** TYPE: Major OP: 08/31/01 11:05:55 Tkt: NOC000000083771 STAT: Monitor COMPANY NAME: BellSouth.Net Inc. SITE: Atlanta 1100 LOG: This is just a TELALERT test. Please do not res

10:16 pm September 11, 2001
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2/02:are taking calls out of 14. Nine circuits are down right now. Problem has been reported to BRC as major issue. BRC is working on it now. This is customer effecting. Contact

9:16 pm September 11, 2001
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