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jzimmer|Janet, pls call Ops 408 527 0007 re: Tom Brow on line, need help | Jeff/Ops

11:19 pm September 11, 2001
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OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2

6:42 pm September 11, 2001
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|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. MCI and Sprint expect phone lines to become stable by tomorrow afternoon. Voice Services support monitoring -1/2

6:41 pm September 11, 2001
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13:10 PT Ops 408.527.0007 |258 -2/2

4:16 pm September 11, 2001
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|VOICE-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2

4:16 pm September 11, 2001
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||registers in cafe down…what a day!|38

4:02 pm September 11, 2001
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-2/2

3:58 pm September 11, 2001
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527.0007 |242

3:58 pm September 11, 2001
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|VOICE-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2

3:57 pm September 11, 2001
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|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |205

3:45 pm September 11, 2001
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564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |231

3:34 pm September 11, 2001
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|VOICE-P1 CLOSE PENDING #4244

3:34 pm September 11, 2001
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N support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |224

3:16 pm September 11, 2001
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LA

3:16 pm September 11, 2001
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |215

2:40 pm September 11, 2001
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|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. Voice Services investigating. Next update at 16:00 PT. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 408.527.0007 |233

2:31 pm September 11, 2001
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11:05 PT NO ETU. Ops 408.527.0007 |265 -2/2

2:23 pm September 11, 2001
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|VOICE-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network and IP phone availability. SJ LAN support investigating issues with Code Red filters. OUTAGE START: 11 Sep -1/2

2:23 pm September 11, 2001
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tinuing to investigate. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |205

1:27 pm September 11, 2001
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|VOICE-P1 UPDATE #4244044 |Calls to EMEA intermittent due to high load on national and international circuits. Voiceservices con

1:27 pm September 11, 2001
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discuss rollover scenario for OCC. thx.

12:19 pm September 11, 2001
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jlira|can you call john lira at 70007 to

12:18 pm September 11, 2001
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I suggest we cancel our 10am. The focus here is all on today’s events and our resources may be needed (we may shut down RTP). Sheila 66830

11:48 am September 11, 2001
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sfurtch|

11:48 am September 11, 2001
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|VOICE-P1 NOTICE #4244044 |No calls able to go through to EMEA due to high load on national and international circuits. Voiceservices investigating. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |202

11:46 am September 11, 2001
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