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ISHD1380870 – CTI-InternetSuite – SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC – 220022 – 1.800.808.1058 opti

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A Sev1 Ticket number ISHD 0001380870 has been submitted for Genesys Internet Suite.

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ISHD1380617 – CTI-InternetSuite – All Clear – SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1

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Update continued: 6-Monitoring bridge 816.650.0605 PIN:110011 7-No more status pages tonight unless situation deteriorates. Rich Swartwood

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Update continued: 4-SpeedPay working to establish New Jersey site. next status at 5AM-best guess ETC is mid-day tomorrow. 5-CTI Genesis having IR server issue-not related to terrorist attacks.

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Terrorist attack update: 1-All app except SpeedPay and CTI Genesis reporting OK. 2-Network and firewalls reporting OK. 3-RAS and ERAS at 35% of capacity.

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2/02:- 1.800.808.1058 options 2,1,1

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1/02:ISHD1380617 – CTI-InternetSuite – SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT

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2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. – 220022 – 1.800.808.1058 options 2,1,1

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1/02:ISHD1380617 – CTI-InternetSuite – Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen

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ISHD1380617 – CTI-InternetSuite – SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. – 220022 – 1.800.808.1058 options 2,1,1

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A Sev1 Ticket number ISHD 0001376723 has been submitted for Information Access.

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Update continued: 8-Email broadcast went out at 6PM. 9-SpeedPay bridge 816.650.0605 PIN:3073474 10-Monitoring bridge 816.650.0605 PIN:110011 11-Next status page in approx. 1 hour. Rich Swartwood

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Update continued: 4-RAS and ERAS at 35% of capacity. 5-No new closures or evacuations. 6-Chg Ctrl moratorium will continue through Wed 5PM. 7-Monitoring bridge will continue through noon Wed.

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Terrorist attack update: 1-All app except SpeedPay reporting OK. 2-Network and firewalls reporting OK. 3-SpeedPay down and relocating equipment to New Jersey-no ETC yet-all functions have blocki

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A Sev1 Ticket number ISHD 0001380617 has been submitted for Genesys Internet Suite.

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Update End: No further Director status calls unless situation deteriorates – pages will continue. Rich Swartwood 913-307-3152

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Update continued: 5-no new closures or evacuations. Herndon reopens tomorrow morning. Charlotte reopened earlier today. 6-SNTP reporting OK 7-Following up on why PR broadcast email not yet issued

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Terrorist attack update: 2-Several network cells lost with further collapse of WTC around 5PM. Otherwise, network and firewalls reporting OK. 3-RAS and ERAS reporting at 40% of capacity. 4-All ot

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msg. Looking at payments through call center advocates.

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Terrorist attack update: 1-SpeedPay down with power outage-moving equipment to New Jersey-not ETC-setting up blocking pages or IVR down

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A Sev1 Ticket number ISHD 0001370920 has been submitted for Predictive Dialer.

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ding around 5PM. They are mobilizing to relocate equipment to New Jersey site. No ETC at this time. Bridge 8

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Terrorist attack update: SpeedPay is down. Site lost power with further collapse of buil

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