Comments Off on ISHD1380870 – CTI-InternetSuite – SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC – 220022 – 1.800.808.1058 opti
Comments Off on Update continued: 4-SpeedPay working to establish New Jersey site. next status at 5AM-best guess ETC is mid-day tomorrow. 5-CTI Genesis having IR server issue-not related to terrorist attacks.
Comments Off on 1/02:ISHD1380617 – CTI-InternetSuite – SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT
Comments Off on 1/02:ISHD1380617 – CTI-InternetSuite – Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen
Comments Off on Update continued: 8-Email broadcast went out at 6PM. 9-SpeedPay bridge 816.650.0605 PIN:3073474 10-Monitoring bridge 816.650.0605 PIN:110011 11-Next status page in approx. 1 hour. Rich Swartwood
Comments Off on Update continued: 4-RAS and ERAS at 35% of capacity. 5-No new closures or evacuations. 6-Chg Ctrl moratorium will continue through Wed 5PM. 7-Monitoring bridge will continue through noon Wed.
Comments Off on Terrorist attack update: 1-All app except SpeedPay reporting OK. 2-Network and firewalls reporting OK. 3-SpeedPay down and relocating equipment to New Jersey-no ETC yet-all functions have blocki
Comments Off on Update continued: 5-no new closures or evacuations. Herndon reopens tomorrow morning. Charlotte reopened earlier today. 6-SNTP reporting OK 7-Following up on why PR broadcast email not yet issued
Comments Off on Terrorist attack update: 2-Several network cells lost with further collapse of WTC around 5PM. Otherwise, network and firewalls reporting OK. 3-RAS and ERAS reporting at 40% of capacity. 4-All ot