Blog Archives

ISHD1380870 – CTI-InternetSuite – SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC – 220022 – 1.800.808.1058 opti

2:42 am September 12, 2001
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ISHD1380617 – CTI-InternetSuite – All Clear – SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1

1:42 am September 12, 2001
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Update continued: 6-Monitoring bridge 816.650.0605 PIN:110011 7-No more status pages tonight unless situation deteriorates. Rich Swartwood

12:21 am September 12, 2001
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ablish New Jersey site. next status at 5AM-best guess ETC is mid-day tomorrow. 5-CTI Genesis having IR server issue-not related to terrorist attacks.

12:19 am September 12, 2001
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Update continued: 4-SpeedPay working to est

12:19 am September 12, 2001
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2-Network and firewalls reporting OK. 3-RAS and ERAS at 35% of capacity.

12:15 am September 12, 2001
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Terrorist attack update: 1-All app except SpeedPay and CTI Genesis reporting OK.

12:15 am September 12, 2001
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2/02:- 1.800.808.1058 options 2,1,1

11:34 pm September 11, 2001
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1/02:ISHD1380617 – CTI-InternetSuite – SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT

11:34 pm September 11, 2001
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2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. – 220022 – 1.800.808.1058 options 2,1,1

11:07 pm September 11, 2001
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1/02:ISHD1380617 – CTI-InternetSuite – Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen

11:07 pm September 11, 2001
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ISHD1380617 – CTI-InternetSuite – SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. – 220022 – 1.800.808.1058 options 2,1,1

10:11 pm September 11, 2001
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Update continued: 8-Email broadcast went out at 6PM. 9-SpeedPay bridge 816.650.0605 PIN:3073474 10-Monitoring bridge 816.650.0605 PIN:110011 11-Next status page in approx. 1 hour. Rich Swartwood

9:57 pm September 11, 2001
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Update continued: 4-RAS and ERAS at 35% of capacity. 5-No new closures or evacuations. 6-Chg Ctrl moratorium will continue through Wed 5PM. 7-Monitoring bridge will continue through noon Wed.

9:54 pm September 11, 2001
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Terrorist attack update: 1-All app except SpeedPay reporting OK. 2-Network and firewalls reporting OK. 3-SpeedPay down and relocating equipment to New Jersey-no ETC yet-all functions have blocking

9:52 pm September 11, 2001
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Update End: No further Director status calls unless situation deteriorates – pages will continue. Rich Swartwood 913-307-3152

7:34 pm September 11, 2001
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evacuations. Herndon reopens tomorrow morning. Charlotte reopened earlier today. 6-SNTP reporting OK 7-Following up on why PR broadcast email not yet issued

7:32 pm September 11, 2001
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Update continued: 5-no new closures or

7:32 pm September 11, 2001
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Terrorist attack update: 2-Several network cells lost with further collapse of WTC around 5PM. Otherwise, network and firewalls reporting OK. 3-RAS and ERAS reporting at 40% of capacity. 4-All ot

7:28 pm September 11, 2001
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Terrorist attack update: 1-SpeedPay down with power outage-moving equipment to New Jersey-not ETC-setting up blocking pages or IVR down msg. Looking at payments through call center advocates.

7:27 pm September 11, 2001
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Terrorist attack update: SpeedPay is down. Site lost power with further collapse of building around 5PM. They are mobilizing to relocate equipment to New Jersey site. No ETC at this time. Bridge 8

6:56 pm September 11, 2001
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ISHD1380170 – SpeedPay – SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. – 428

6:17 pm September 11, 2001
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Update End: Next Director status at 5PM – Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152

4:51 pm September 11, 2001
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ISHD1379481 – IMPACT – All Clear – SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while

4:49 pm September 11, 2001
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Update End: Next Director status at 5PM – Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152

4:48 pm September 11, 2001
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