Blog Archives

(12)@ 15:05cdt…Peasley/em

4:44 pm September 11, 2001
Leave a comment

(11)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED

4:44 pm September 11, 2001
Leave a comment

… Scott/DAS

3:36 pm September 11, 2001
Leave a comment

(10)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT

3:36 pm September 11, 2001
Leave a comment

(9)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

2:52 pm September 11, 2001
Leave a comment

(8)ted code moved into production. NXTUPD: 15:35 9/11/2001…Peasley/em

2:33 pm September 11, 2001
Leave a comment

are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc

2:33 pm September 11, 2001
Leave a comment

(7)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups

2:33 pm September 11, 2001
Leave a comment

(6)3. NXTUPD: 14:30 9/11/2001…Ryan/jb/em

1:34 pm September 11, 2001
Leave a comment

e on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

1:34 pm September 11, 2001
Leave a comment

(5)Initial X4229941 12:30 09/11/2001. PROB: WebOE – Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenanc

1:34 pm September 11, 2001
Leave a comment

(4)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

1:20 pm September 11, 2001
Leave a comment

(3)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned….Brandi/EM

11:56 am September 11, 2001
Leave a comment

(2)ncing with ported numbers. NXTUPD: 13:00 9/11/2001…Brandi/EM

11:35 am September 11, 2001
Leave a comment

(1)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie

11:35 am September 11, 2001
Leave a comment

Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em

11:21 am September 11, 2001
Leave a comment

(32)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP:

11:21 am September 11, 2001
Leave a comment

(31)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001…Brandi/EM

10:53 am September 11, 2001
Leave a comment

(22)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001…Chris/EM

8:44 am September 11, 2001
Leave a comment

and cleared. Bridge

8:44 am September 11, 2001
Leave a comment

(21)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked

8:44 am September 11, 2001
Leave a comment

(20)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001…JK/CR/emt

6:36 am September 11, 2001
Leave a comment