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velopment server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218

11:32 pm September 11, 2001
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|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with de

11:32 pm September 11, 2001
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r into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215

10:18 pm September 11, 2001
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev serve

10:18 pm September 11, 2001
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|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA’s customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229

9:34 pm September 11, 2001
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s 408-527-0007 |230

8:19 pm September 11, 2001
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|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT – NSA’s customer network troubleshooting application – in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Op

8:19 pm September 11, 2001
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220

6:47 pm September 11, 2001
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:32 PT NO ETU. Ops 408.527.0007 |208

5:12 pm September 11, 2001
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|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12

5:12 pm September 11, 2001
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|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220

3:41 pm September 11, 2001
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8.527.0007 |205

3:11 pm September 11, 2001
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|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 40

3:10 pm September 11, 2001
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8.527.0007 |169

2:30 pm September 11, 2001
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|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 40

2:30 pm September 11, 2001
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|CCO-P1 CLOSE PENDING #4243775 |cco-sj-1 has been brought back in to service. Support continues to investigate cause of outage. OUTAGE START: 11 Sep 06:19 PT END: 11 Sep 08:00 PT Ops 408.527.0007 |196

11:30 am September 11, 2001
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