Blog Archives

(12)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….JoeEM

7:49 pm September 11, 2001
Leave a comment

reps. STATUS: Problem has bee

7:49 pm September 11, 2001
Leave a comment

(11)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer

7:49 pm September 11, 2001
Leave a comment

(10)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001…Brandi/EM

6:03 pm September 11, 2001
Leave a comment

a to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

6:02 pm September 11, 2001
Leave a comment

(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time dat

6:02 pm September 11, 2001
Leave a comment

(8)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:14 pm September 11, 2001
Leave a comment

(7)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:10 pm September 11, 2001
Leave a comment

a. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

5:10 pm September 11, 2001
Leave a comment

(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing dat

5:10 pm September 11, 2001
Leave a comment

ot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:37 pm September 11, 2001
Leave a comment

(5)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cann

3:37 pm September 11, 2001
Leave a comment

:00 9/11/2001…Brandi/EM

1:40 pm September 11, 2001
Leave a comment

(4)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15

1:40 pm September 11, 2001
Leave a comment

ect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

1:40 pm September 11, 2001
Leave a comment

(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorr

1:39 pm September 11, 2001
Leave a comment

(2)3. NXTUPD: 14:30 9/11/2001…Ryan/jb/em

1:36 pm September 11, 2001
Leave a comment

r accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

1:35 pm September 11, 2001
Leave a comment

(1)Initial X4229941 12:30 09/11/2001. PROB: WebOE – Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on thei

1:35 pm September 11, 2001
Leave a comment

(32)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

1:20 pm September 11, 2001
Leave a comment